Desktop Support

Shared Health-Soins Communs; Winnipeg; On-site; CAD 52,000 - 75,000; Full time

Job summary

Shared Health is seeking a Level 2 desktop and mobile support specialist in Winnipeg. The role focuses on maintaining a secure endpoint environment and providing hardware and software support for assigned technologies within the Manitoba health system.

Ideal candidate has a post-secondary IT diploma and at least 3 years of enterprise IT experience, with leadership capabilities and familiarity with LEADS in a Caring Environment framework.

Qualifications

• Post-secondary diploma in information technology from an accredited institution.
• Equivalent mix of education and experience may be considered.
• Experience providing desktop and peripheral device support is preferred.

Responsibilities

• Maintain a secure endpoint environment across devices and software.
• Provide Level 2 desktop, mobile, and peripheral equipment support.
• Assist in enterprise IT operations within the Manitoba health system.
• Ensure compliance with checks and institutional security requirements.

Skills

Staff leadership

Desktop support

Endpoint management

Education

IT diploma

Job description

Requisition ID: 411476

Position Number: 20065732

Posting End Date: October 1, 2026

City: Winnipeg

Employer: Shared Health

Site: Shared Health - Digital Health Air Canada

Department / Unit: Digital Workplace 1

Job Stream: Non-Clinical

Union: Non Union

Anticipated Start Date: October 19, 2026

FTE: 1.00

Anticipated Shift: Days;Standby coverage as required

Work Arrangement: In Person

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Maintain a secure endpoint environment and provide "Level 2" desktop, mobile, and peripheral equipment support for assigned technologies within the Manitoba health system enterprise architecture.

Experience

• 3 years of experience working in enterprise information technology providing desktop support with a focus on one or more of the following:
• Desktop and mobile hardware;
• Equipment support of peripheral devices;
• Endpoint management utilities, practices, and client operating system features;
• Operating hardware tools, components, field-replaceable units and peripheral accessories;
• Providing onsite support confidential environment.

Education (Degree/Diploma/Certificate)

• A post-secondary diploma in an information technology related program from an accredited post-secondary institution.
• An equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

Not Applicable

Qualifications And Skills

• Demonstrated staff leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework .

Physical Requirements

• Must be able to work safely in a computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg.
• Interruptions to respond to questions are common; dedicated and focused time for planning and concentration can be scheduled.
• Must have a valid Manitoba driver’s license and use of a personal motor vehicle for regular travel within the province.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.