EUC & Desktop Support Engineer

PeoplePilot; Montreal (administrative region); On-site; CAD 55,000 - 75,000; Full time

Job summary

PeoplePilot is seeking an experienced EUC & Desktop Support Engineer to provide enterprise-level end-user support for desktop and laptop environments in Montreal. You will manage incidents and service requests, support SCCM and Intune, and ensure high-quality service delivery onsite four days per week in Montreal, QC.

The role requires strong troubleshooting, bilingual English/French communication, asset management, documentation, and adherence to ITIL-based processes.

Qualifications

• Experience supporting enterprise desktop and laptop environments.
• Strong knowledge of Microsoft SCCM and Microsoft Intune.
• Experience with incident and request management.
• Excellent troubleshooting and problem-solving skills.
• Experience with asset management and IT documentation.
• Knowledge of software deployment processes.
• Familiarity with video conferencing technologies.
• Understanding of service transition and IT compliance processes.
• Fluent in English and French (Mandatory).
• MCSA certification preferred.

Responsibilities

• Provide technical support for desktops, laptops, and end-user devices.
• Manage incident resolution and service request queues while meeting SLAs.
• Support Microsoft Enterprise Applications, including SCCM and Intune.
• Perform device installation, configuration, testing, and quality inspections.
• Assist with software deployment and endpoint management.
• Maintain IT asset inventory and documentation.
• Provide user training for new hardware and software installations.
• Support video conferencing technologies for remote collaboration.
• Ensure compliance with IT service management processes and standards.
• Participate in service transition and continuous process improvement initiatives.

Skills

Desktop support

Troubleshooting

Incident management

IT documentation

Asset management

Video conferencing

Tools

SCCM

Intune

Job description

We are seeking an experienced EUC & Desktop Support Engineer to provide enterprise-level end-user support for desktop and laptop environments. The successful candidate will manage incidents and service requests, support Microsoft endpoint management technologies, maintain IT assets, and ensure high-quality service delivery. This role requires strong troubleshooting skills, bilingual communication in English and French, and the ability to work onsite four days per week in Montreal, QC.

Key Responsibilities

• Provide technical support for desktops, laptops, and end-user devices.
• Manage incident resolution and service request queues while meeting SLAs.
• Support Microsoft Enterprise Applications, including SCCM and Intune.
• Perform device installation, configuration, testing, and quality inspections.
• Assist with software deployment and endpoint management.
• Maintain IT asset inventory and documentation.
• Provide user training for new hardware and software installations.
• Support video conferencing technologies for remote collaboration.
• Ensure compliance with IT service management processes and standards.
• Participate in service transition and continuous process improvement initiatives.

Required Skills & Qualifications

• Experience supporting enterprise desktop and laptop environments.
• Strong knowledge of Microsoft SCCM and Microsoft Intune.
• Experience with incident and request management.
• Excellent troubleshooting and problem-solving skills.
• Experience with asset management and IT documentation.
• Knowledge of software deployment processes.
• Familiarity with video conferencing technologies.
• Understanding of service transition and IT compliance processes.
• Fluent in English and French (Mandatory).
• MCSA certification preferred.