Desktop Performance Analyst

TEEMA; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Job summary

TEEMA in Edmonton seeks a Desktop Performance Analyst to analyze Windows 10/11 workstation performance, identify root causes, and guide remediation including imaging and configuration changes. This role is hands-on and onsite, requiring clear documentation for the technical team.

The position emphasizes strong analytical skills, independent investigation, and effective communication of technical findings to IT colleagues and stakeholders.

Qualifications

• Strong hands-on experience supporting Windows 10/11 environments.
• Senior-level desktop support / Tier 2-3 troubleshooting background.
• Strong understanding of Windows profiles, imaging/re-imaging, OS upgrades, software installations, and endpoint configuration.
• Experience diagnosing performance issues and identifying root causes, not just tickets.
• Comfortable working onsite with endpoint devices.

Responsibilities

• Analyze Windows 11 workstations with inconsistent or degraded performance.
• Compare machines and configurations to explain varying performance.
• Troubleshoot and perform root-cause analysis of endpoint performance issues.
• Investigate issues related to user profiles, upgrades, software installations, configurations, imaging, and hardware.
• Determine remediation paths via configuration, software, or re-imaging.
• Test and validate findings; avoid assumptions.
• Document findings and provide clear, factual recommendations to the technical team.
• Assist with related endpoint, SharePoint, or data-centre decommission activities as needed.

Skills

Windows troubleshooting

Desktop support

Root-cause analysis

On-site testing

Communication skills

Tools

Imaging tools

OS upgrades

Software installations

Job description

Job Title:Desktop Performance Analyst
Job ID:90109
Location:Edmonton, Alberta

What you will be doing:

• Analyze Windows 11 workstations experiencing inconsistent or degraded performance.
• Compare machines and configurations to identify why one endpoint may perform better or worse than another.
• Perform hands-on troubleshooting and root-cause analysis of endpoint performance issues.
• Investigate potential issues related to user profiles, Windows 10/11 upgrades, software installations, configuration, imaging, and hardware.
• Determine whether issues can be resolved through configuration/software remediation or require re-imaging.
• Test and validate findings rather than relying on assumptions or anecdotal feedback.
• Document findings and present clear, factual recommendations to the technical team.
• Potentially assist with related endpoint, SharePoint, or data-centre decommission activities as needed.

What you must have:

• Strong hands-on experience supporting and troubleshooting Windows 10/11 environments.
• Senior-level desktop support / Tier 2-3 troubleshooting background.
• Strong understanding of Windows profiles, imaging/re-imaging, OS upgrades, software installations, and endpoint configuration.
• Experience diagnosingperformance issues and identifying root cause, rather than simply resolving individual support tickets.
• Comfortable physically working with and testing endpoint devices onsite.
• Ability to independently investigate an issue without being given the expected answer.
• Strong analytical mindset — able to gather evidence, compare results, and draw empirical conclusions.
• Excellent communication skills with the ability to clearly explain technical findings.
• Experience with workstation upgrades, deployments, imaging, or migration projects would be particularly valuable.

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com