Desktop Adjuster – Markham, Ontario, Canada

Davies Group; Markham; Hybrid; CAD 47,000 - 65,000; Full time

Benefits offered by this job

Education reimbursement

Mentorship programs

Flex-benefit health and dental plan

Job summary

ClaimsPro is seeking a Desktop Adjuster to join our team in a hybrid role with a requirement to commute weekly to our Markham or Mississauga office. The role emphasizes accurate documentation, policy interpretation, and timely claim resolution.

The ideal candidate will have a relevant university degree or CIP designation, an adjuster license, and strong analytical, communication, and organizational skills to support our nationwide operations.

Qualifications

• University degree or post-secondary education related to insurance.
• Adjuster license or CIP designation preferred.
• Equivalency in education and experience considered.

Responsibilities

• Review policyholder statements, police reports and estimates to ensure accuracy.
• Interpret policy terms to decide coverage and insurer liability.
• Communicate with claimants to explain decisions and expedite payments.
• Collaborate with field adjusters, contractors and stakeholders to finalize claims.
• Document communications and maintain accurate records in claims software.

Skills

Analytical skills

Communication skills

Organizational skills

Interpersonal skills

Relationship building

Leadership

Sense of urgency

Education

University degree or related education

Adjuster license or CIP designation

Tools

Xactimate

Job description

Compensation range: $47,100.00 – $65,400.00 annually

We have an existing opportunity to add an experienced full-time Desktop Adjuster to our team!

This is a Hybrid position where the candidate must be able to commute once a week to the office located in Markham or Mississauga.

Why should you consider a career with ClaimsPro?

We are proud of our people and it shows:

You will be part of a team of over 700 independent adjusters from across Canada.

Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles – the sky is the limit.

You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

You will be supported by experienced local claims support, centralized after hours support, and dictation services.

Your claims load is driven by senior executives and business development staff from coast to coast.

Your workload is balanced, and you will be compensated for your billable hours.

You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients.

Responsibilities and Duties

• Reviewing Documentation: Examine policyholder statements, police reports, repair estimates, photographs, and third-party inspection reports to ensure all information is accurate and complete
• Determining Coverage: Interpret insurance policy terms, conditions, and exclusions to decide whether a claim is covered and the extent of the insurer’s financial responsibility
• Claim Resolution: Communicate with policyholders via phone, email, or video conferencing to explain coverage decisions, settle claims, and expedite payments
• Collaboration: Work with field adjusters who provide on-site inspection reports, contractors, and other stakeholders to finalize claims efficiently
• Administrative Tasks: Document all communications, update claim files, and maintain accurate records in claims management software such as Xactimate
• Customer Service: Respond to inquiries, provide guidance, and ensure timely contact with claimants throughout the claims process

To succeed in this role, the ideal candidate should have experience in Personal and/or Commercial lines Auto Property Damage (PD). Some personal Property Claims experience will be considered an asset, as well as the following competencies;

• Effective Analytical Skills
• Effective communication skills (verbal, written and presentation)
• Organizational skills
• Interpersonal skills
• Relationship Building skills
• Demonstrated and proven leadership skills
• Sense of urgency and responsiveness

Qualifications & Experience

• University degree or post-secondary education related to insurance.
• Minimum of 1 year experience.
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing or have completed the CIP designation
• Advanced communication skills including:
• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.