Deskside Technician I

Stefanini North America and APAC; Windsor; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical, dental and vision insurance

Tuition reimbursement

Professional development eLearning

Job summary

Stefanini North America and APAC in Windsor, ON, is seeking an IT support technician to provide onsite hardware/software support and problem resolution. You’ll manage Windows 10/11 issues, printer repairs, and basic network troubleshooting, ensuring minimal downtime for end users.

With 1+ years in corporate desk-side support, you’ll use AD, Office, and VPN tools while collaborating with IT teams. A comprehensive benefits package and growth opportunities await.

Qualifications

• 1+ years corporate desk-side support experience.
• Strong ability to troubleshoot Windows issues and hardware.
• Proficient with Active Directory, Office and Outlook.
• Familiarity with VPN, printer/hardware repairs, and security tools.

Responsibilities

• Provide hardware/software support to onsite clients, including break/fix.
• Diagnose end-user system failures and implement repair solutions.
• Troubleshoot network connectivity from PC to the network.
• Assist with printer and peripheral device issues and basic repairs.
• Support Windows environments and AD-based workflows.

Skills

Windows 10/11 support

Hardware troubleshooting

Customer service

VPN experience

Network basics

Tools

Active Directory

Microsoft Office 2007/2016

Outlook 2016

SCCM

BitLocker

Symantec Endpoint Protection

Job description

Who We Are

Details

Job Description

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.

Job Requirements

Details

What do you need to succeed?

• 1+ years corporate desk side support experience with strong emphasis supporting Windows 10 and Windows 11
• Experience troubleshooting and replacing hardware on Lenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP