Deskside Technician

WBM TECHNOLOGIES INC.; Saskatoon; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

WBM TECHNOLOGIES INC. is seeking a Deskside Technician to join our End User Computing (EUC) team, delivering onsite and remote support to clients.

You will resolve issues on desktops, laptops, printers, mobile devices, and peripherals while maintaining a strong focus on customer service and clear communication. In this fast-paced role, you’ll document incidents, follow established processes, and collaborate with the wider IT team to ensure a positive client experience.

Qualifications

• 1–2 years of deskside or desktop support experience.
• CompTIA A+ certification or equivalent hands-on experience.
• Working knowledge of desktops, laptops, printers, tablets, and peripherals.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Able to work independently and in a team.
• Able to meet client security, criminal record, and driving requirements.

Responsibilities

• Provide onsite and remote technical support to end users.
• Troubleshoot hardware, software, and peripheral issues.
• Respond to incidents and service requests promptly.
• Install, configure, and support desktops, laptops, printers, mobiles and related equipment.
• Document incidents and resolutions accurately.
• Prioritize and manage multiple requests while meeting service expectations.
• Communicate clearly with clients and team members throughout the process.
• Collaborate with the wider IT team to resolve issues and deliver a positive client experience.
• Follow established processes and service standards.

Skills

Customer service

Communication

Troubleshooting

Documentation

Teamwork

Education

CompTIA A+ certification

Job description

WBM is looking for a Deskside Technician to join our End User Computing (EUC) team, providing onsite and remote technical support to our clients.

In this role, you will work directly with end users to troubleshoot and resolve technology issues across desktops, laptops, mobile devices, printers, and related peripherals. You will work in a fast‑paced, client‑focused environment where communication, organization, and a strong commitment to customer service are just as important as technical ability.

This is a great opportunity for someone who enjoys solving problems, working directly with people, and continuing to build their technical skills.

What You’ll Do

• Provide onsite and remote technical support to end users
• Troubleshoot and resolve hardware, software, and peripheral‑related issues
• Respond to client incidents and service requests in a timely and professional manner
• Install, configure, and support desktops, laptops, printers, mobile devices, and related equipment
• Document incidents, resolutions, and work completed accurately
• Prioritize and manage multiple requests while meeting service expectations
• Communicate clearly with clients and team members throughout the support process
• Work collaboratively with the broader technical team to resolve issues and deliver a positive client experience
• Follow established processes, procedures, and service standards

What We’re Looking For

• 1–2 years of previous deskside, desktop support, or similar technical experience
• CompTIA A+ certification or equivalent hands‑on experience
• Working knowledge of desktops, laptops, printers, tablets, mobile devices, and computer peripherals
• Strong troubleshooting and problem‑solving skills
• Excellent customer service and communication skills
• Strong organizational and time‑management skills
• Attention to detail with a focus on accurate documentation
• Dependable, professional, and comfortable working independently and as part of a team
• Ability to meet applicable client security, criminal record, and driving requirements

WHY JOIN WBM?

At WBM, we believe great people build great organizations. You’ll join a supportive team that values innovation, integrity, accountability, and continuous improvement. We encourage growth, collaboration, and the opportunity to make a meaningful impact for our clients

ADDITIONAL DETAILS

WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health, they must also provide for your financial well‑being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.

WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our team’s give back in our community, please view our Community Impact Report.

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.