Meeting Room Concierge

WBM Technologies LP; Saskatoon; On-site; CAD 55,000 - 90,000; Full time

Job summary

WBM Technologies LP is seeking a Meeting Room Concierge to join our End User Computing Services team in Saskatoon. You will ensure meeting room technology, equipment, and room environments are ready for meetings and presentations.

Responsibilities include monitoring systems via Teams Rooms Pro, setting up gear, supporting executives, and collaborating with service delivery teams to deliver seamless meetings. 5+ years in IT/AV is preferred, with strong customer service and communication skills.

Qualifications

• Five or more years of experience in information technology, audio-visual services, meeting room support, or a related environment.
• Experience supporting Microsoft Teams, Microsoft 365, and Microsoft Teams Rooms.
• Familiarity with the Microsoft Teams Rooms Pro Management portal.
• Knowledge of audio-visual equipment, including cameras, microphones, displays, projectors, and smartboards.
• Experience with Crestron products and related troubleshooting.
• A basic understanding of networking concepts such as IP addressing, VPNs, Wi-Fi, and device connectivity.
• CTS certification is considered an asset.

Responsibilities

• Monitor meeting room systems through the Microsoft Teams Rooms Pro Management portal and address system health, patching, compliance, and tech concerns.
• Review meeting schedules and prepare rooms before meetings, presentations, and virtual sessions.
• Set up and test cameras, microphones, displays, projectors, smartboards, and other room tech.
• Provide calm, professional, responsive support before, during, and after meetings.
• Troubleshoot Teams Rooms, Crestron, connectivity issues, and AV equipment.
• Support executive-level users and high-profile meetings needing immediate assistance.
• Track room performance, user satisfaction, recurring issues, and improvement opportunities.
• Maintain equipment inventory, documentation, knowledge articles, and troubleshooting procedures.
• Coordinate user training and support AV projects and tech improvements.
• Work with clients and internal teams to ensure consistent service across locations.
• Stay current with Teams features, room hardware, and emerging collaboration tech.

Skills

Customer service

Communication

Problem solving

Organization

Teamwork

Learning mindset

Education

CTS certification (asset)

Tools

Microsoft Teams

Microsoft 365

Microsoft Teams Rooms

Crestron

Networking basics

Job description

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Current Postings

Meeting Room Concierge

Location: Saskatoon
Team: End User Computing, Service
Type: Full-Time

About The Role

We are looking for a Meeting Room Concierge to join our End User Computing Services team. In this role, you will help deliver a best-in-class meeting room experience by ensuring technology, equipment, and room environments are ready for important meetings and presentations.

You will proactively monitor meeting room technology, troubleshoot technical issues, support users, and provide on-site assistance when needed. Working closely with Service Delivery Managers, deskside support teams, other Meeting Room Concierges, and executive-level client contacts, you will help ensure every meeting runs as smoothly as possible.

Depending on client needs, you may be dedicated to one client location, provide rotating support across several clients, or support a combination of both.

What You Will Do

• Monitor meeting room systems through the Microsoft Teams Rooms Pro Management portal and proactively address system health, patching, compliance, and technical concerns.
• Review meeting schedules and prepare rooms before meetings, presentations, and virtual collaboration sessions.
• Set up and test cameras, microphones, displays, projectors, smartboards, and other meeting room technology.
• Provide calm, professional, and responsive technical support before, during, and after meetings.
• Troubleshoot Microsoft Teams Rooms, Crestron products, connectivity issues, and other audio-visual equipment.
• Support executive-level users and high-profile meetings where immediate assistance may be required.
• Track meeting room performance, user satisfaction, recurring issues, and opportunities to improve the overall service.
• Maintain meeting room equipment inventory, technical documentation, knowledge articles, how-to guides, and troubleshooting procedures.
• Coordinate user training and support the administration of audio-visual projects and technology improvements.
• Work closely with clients and internal teams to ensure consistent service delivery across all supported locations.
• Stay current with Microsoft Teams features, meeting room hardware, and emerging collaboration technologies.

What You’ll Bring

Technical Experience

• Five or more years of experience working in information technology, audio-visual services, meeting room support, or a related environment.
• Experience supporting Microsoft Teams, Microsoft 365, and Microsoft Teams Rooms.
• Familiarity with the Microsoft Teams Rooms Pro Management portal.
• Knowledge of audio-visual equipment, including cameras, microphones, displays, projectors, and smartboards.
• Experience with Crestron products and related troubleshooting.
• A basic understanding of networking concepts such as IP addressing, VPNs, Wi-Fi, and device connectivity.
• CTS certification is considered an asset.

Customer and Executive Support

• A strong customer-service mindset with the ability to respond quickly and professionally in high-pressure situations.
• Comfort supporting executive-level clients, important meetings, and presentations.
• Clear and professional verbal and written communication skills.
• The ability to remain calm, organized, and solution-focused when technical issues arise.

Organization and Teamwork

• Excellent organizational and time-management skills with the ability to manage multiple priorities.
• A dependable, self-motivated approach with the ability to take ownership of tasks and projects.
• Strong problem-solving skills and the ability to identify and resolve issues in a timely manner.
• A collaborative mindset and a desire to contribute to a close-knit team.
• An interest in continuous learning and improving the client experience through new technologies and better processes.

Why Join WBM?

At WBM, you will be part of a team that values collaboration, learning, and meaningful work. Your role will contribute directly to delivering dependable technology experiences and helping organizations across Western Canada succeed.

Additional Details

WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP

WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our team’s give back in our community, please view our Community Impact Report .

Connect with us on LinkedIn @wbmtech .

Requisition ID: 1003