EUC Service Delivery Manager

WBM Technologies LP; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

WBM Technologies LP in Calgary, Alberta, is seeking an EUC Service Delivery Manager to lead a team delivering IT service for multiple clients. You will build strong client relationships, align priorities, and ensure consistent, high-quality service delivery while guiding your technical professionals to success.

The role emphasizes organization, people skills, and a practical understanding of IT service delivery, with opportunities for career growth within Canada’s Western region.

Qualifications

• 2+ years of experience in service delivery, service coordination, scheduling, dispatch, or a similar client-focused role.
• Experience leading, guiding, or coordinating people in a fast-paced environment.
• A strong customer service mindset with clear, professional communication skills.
• Excellent organization, time management, and the ability to manage shifting priorities.
• Working knowledge of the IT industry and service-level expectations.
• Strong skills in Microsoft Excel, Outlook, PowerPoint, and Word. Experience with Power BI and SLA reporting is an asset.
• A collaborative approach and a genuine desire to help clients and team members succeed.

Responsibilities

• Build and maintain trusted relationships with assigned clients, acting as a key point of contact for service delivery.
• Lead, support, and develop a team of technical professionals, helping them stay aligned, accountable, and successful.
• Coordinate priorities, scheduling, dispatch, and day-to-day service needs across a changing workload.
• Monitor service levels, reporting, and client commitments, addressing risks and following through on action items.
• Work closely with internal teams to resolve challenges, improve processes, and deliver a consistent client experience.
• Use sound judgment, creativity, and problem-solving skills to keep work moving and support positive outcomes.

Skills

Service delivery

Team leadership

Client relations

Time management

Prioritization

IT industry knowledge

Microsoft Excel

Outlook

PowerPoint

Word

Tools

Power BI

Microsoft Excel

Outlook

PowerPoint

Word

Job description

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Current Postings

EUC Service Delivery Manager

Location: Calgary, Alberta
Team: End User Computing, Service
Type: Full-Time

WBM is constantly looking for unique candidates who are passionate about technology and motivated to be part of an amazing team. Our team members are accountable to themselves, their team, and the clients who believe in them.

In this role, your work will contribute to our overall goal of becoming the #1 Managed Service Provider in Western Canada. Your primary role will be as a Service Delivery Manager, supporting a portfolio of assigned clients and leading a team of technical professionals.

As a Service Delivery Manager, you are key in ensuring the delivery of a consistent, best-in-class customer experience through building and maintaining strong customer relationships and providing effective leadership for your team

ABOUT THE ROLE

Lead a team of technical professionals while overseeing service delivery for a portfolio of clients. You will strengthen client relationships, keep commitments and priorities on track, and foster an environment where your team can do its best work.

This opportunity is well suited to an organized, people-focused leader who combines excellent customer service with a practical understanding of IT service delivery.

ABOUT WBM

WBM Technologies is one of Western Canada’s leading IT solutions providers. We are passionate about technology, committed to our communities, and focused on creating meaningful outcomes for our clients and team members.

We are looking for people who are accountable, collaborative, and motivated to grow with us as we work toward becoming the #1 Managed Service Provider in Western Canada.

WHAT YOU WILL DO

• Build and maintain trusted relationships with assigned clients, acting as a key point of contact for service delivery.
• Lead, support, and develop a team of technical professionals, helping them stay aligned, accountable, and successful.
• Coordinate priorities, scheduling, dispatch, and day-to-day service needs across a changing workload.
• Monitor service levels, reporting, and client commitments, addressing risks and following through on action items.
• Work closely with internal teams to resolve challenges, improve processes, and deliver a consistent client experience.
• Use sound judgment, creativity, and problem-solving skills to keep work moving and support positive outcomes.

WHAT YOU’LL BRING

• 2+ years of experience in service delivery, service coordination, scheduling, dispatch, or a similar client-focused role.
• Experience leading, guiding, or coordinating people in a fast-paced environment.
• A strong customer service mindset with clear, professional communication skills.
• Excellent organization, time management, and the ability to manage shifting priorities.
• Working knowledge of the IT industry and service-level expectations.
• Strong skills in Microsoft Excel, Outlook, PowerPoint, and Word. Experience with Power BI and SLA reporting is an asset.
• A collaborative approach and a genuine desire to help clients and team members succeed.

WHAT SUCCESS LOOKS LIKE

• Clients feel informed, supported, and confident in the service they receive.
• The technical team has clear direction, strong support, and shared accountability.
• Service commitments, priorities, and follow-ups are managed consistently.
• You identify practical ways to strengthen service delivery and the overall client experience.

WHY JOIN WBM?

At WBM, you’ll be part of a team that values collaboration, learning, and meaningful work. Your role will contribute directly to helping organizations across Western Canada succeed.

ADDITIONAL DETAILS

WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.

WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our team’s give back in our community, please view our Community Impact Report .

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.

Connect with us on LinkedIn @wbmtech .

Join our team, and write your own story.

Requisition ID: 1030