System Analyst T2

WBM TECHNOLOGIES INC.; Vancouver; On-site; CAD 65,000 - 75,000; Full time

Job summary

WBM Technologies LP in Vancouver is seeking an experienced IT professional to join our Managed Services team. You will provide day-to-day technical support, troubleshoot issues across Microsoft 365, networks, and servers, and work directly with clients to restore productivity.

This hands-on role requires strong customer service, a proactive problem-solving mindset, the ability to balance multiple priorities, and a commitment to documenting solutions and improving processes for better client

Qualifications

• 5+ years of IT support experience, or 2+ years in an MSP.
• Strong troubleshooting and communication skills.
• Hands-on experience with Microsoft 365 environments.

Responsibilities

• Provide day-to-day technical support and troubleshooting for Managed Services clients.
• Resolve escalated technical issues across Microsoft 365, networking, servers, virtualization, and end-user environments.
• Work directly with clients to understand issues, communicate solutions, and get users back up and running quickly.
• Investigate technical problems, identify root causes, and provide effective long-term solutions.
• Collaborate with Service Desk and technical teams to manage escalations and maintain consistent service delivery.
• Document solutions, processes, and technical information to strengthen knowledge sharing across the team.
• Look for opportunities to improve processes and the overall client experience.

Skills

IT Support

MSP experience

Microsoft 365

Networking

Troubleshooting

Customer Service

Job description

Salary Range: $65,000.00 To $75,000.00 Annually

ABOUT THE ROLE

WBM Technologies is seeking an experienced IT professional to join our Managed Services team. Supporting many of Western Canada’s leading organizations, you will be responsible for helping clients resolve technical issues and keeping their users productive.

This is a hands-on role for someone who enjoys troubleshooting, solving problems, and working directly with clients. You will support a variety of technologies and environments while collaborating with a knowledgeable technical team committed to delivering an exceptional IT experience.

If you are passionate about technology, customer service, continuous learning, and being part of a team that celebrates success together, we want to hear from you.

WHAT YOU WILL DO

• Provide day-to-day technical support and troubleshooting for Managed Services clients.
• Resolve escalated technical issues across Microsoft 365, networking, servers, virtualization, and end-user environments.
• Work directly with clients to understand issues, communicate solutions, and get users back up and running quickly.
• Investigate technical problems, identify root causes, and provide effective long-term solutions.
• Collaborate with Service Desk and technical teams to manage escalations and maintain consistent service delivery.
• Document solutions, processes, and technical information to strengthen knowledge sharing across the team.
• Look for opportunities to improve processes and the overall client experience.

WHAT YOU’LL BRING

• 5+ years of IT support experience, or 2+ years working within a Managed Services Provider (MSP) environment.
• Strong troubleshooting, critical-thinking, and problem-solving skills.
• Hands-on experience supporting Microsoft 365 environments.
• Working knowledge of networking, server hardware, and virtualization technologies.
• Strong communication and customer service skills.
• The ability to manage multiple priorities and work effectively both independently and as part of a team.
• A positive, collaborative approach and a desire to continue learning and developing your technical skills.

PREFERRED, NOT REQUIRED

• Previous experience working within an MSP environment.
• Network+, Security+, or Server+ certifications.
• Microsoft certifications such as MS-900 or AZ-900.
• Additional technical certifications or relevant hands-on infrastructure experience.

WHAT SUCCESS LOOKS LIKE

• Clients leave each interaction feeling supported and confident in the solution provided.
• Technical issues are resolved efficiently with a focus on both the solution and the overall client experience.
• Knowledge and solutions are clearly documented and shared to strengthen the team.
• You contribute to a positive, collaborative environment while continuing to grow your technical skills.

WHY JOIN WBM?

At WBM, you will join a team committed to creating meaningful technology experiences and shared success. You will work alongside knowledgeable specialists, supportive leaders, and colleagues who value curiosity, teamwork, and continuous learning.

ADDITIONAL DETAILS

WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health, they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.

WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our team’s give back in our community, please view our Community Impact Report .