Service Delivery Manager

WBM TECHNOLOGIES INC.; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, disability coverage

Group RRSP

Community involvement

Job summary

WBM Technologies is seeking a skilled service delivery leader in Calgary to guide a team of technical professionals and oversee client service delivery. You will build trusted client relationships and align priorities with evolving workloads.

The role emphasizes customer service, strong organizing skills, and collaboration with internal teams to deliver a consistent, high-quality client experience. Power BI and SLA reporting are considered assets.

Qualifications

• 2+ years in service delivery, service coordination, scheduling, dispatch, or similar client-focused role.
• Experience leading, guiding, or coordinating people in a fast-paced environment.
• Strong customer service mindset with clear, professional communication.
• Excellent organization and time management; ability to manage shifting priorities.
• Working knowledge of IT industry and service-level expectations.
• Proficiency with Microsoft Excel, Outlook, PowerPoint and Word; Power BI and SLA reporting are assets.

Responsibilities

• Build and maintain trusted relationships with assigned clients, acting as a key point of contact for service delivery.
• Lead, support, and develop a team of technical professionals, helping them stay aligned, accountable, and successful.
• Coordinate priorities, scheduling, dispatch, and day-to-day service needs across a changing workload.
• Monitor service levels, reporting, and client commitments, addressing risks and following through on action items.
• Work closely with internal teams to resolve challenges, improve processes, and deliver a consistent client experience.
• Use sound judgment, creativity, and problem-solving skills to keep work moving and support positive outcomes.

Skills

Service delivery

Team leadership

Customer service mindset

Organization skills

IT knowledge

Communication

Tools

Microsoft Excel

Outlook

PowerPoint

Word

Power BI

Job description

Lead a team of technical professionals while overseeing service delivery for a portfolio of clients. You will strengthen client relationships, keep commitments and priorities on track, and foster an environment where your team can do its best work.

This opportunity is well suited to an organized, people-focused leader who combines excellent customer service with a practical understanding of IT service delivery.

ABOUT WBM

WBM Technologies is one of Western Canada’s leading IT solutions providers. We are passionate about technology, committed to our communities, and focused on creating meaningful outcomes for our clients and team members.

We are looking for people who are accountable, collaborative, and motivated to grow with us as we work toward becoming the #1 Managed Service Provider in Western Canada.

WHAT YOU WILL DO

• Build and maintain trusted relationships with assigned clients, acting as a key point of contact for service delivery.
• Lead, support, and develop a team of technical professionals, helping them stay aligned, accountable, and successful.
• Coordinate priorities, scheduling, dispatch, and day-to-day service needs across a changing workload.
• Monitor service levels, reporting, and client commitments, addressing risks and following through on action items.
• Work closely with internal teams to resolve challenges, improve processes, and deliver a consistent client experience.
• Use sound judgment, creativity, and problem-solving skills to keep work moving and support positive outcomes.

WHAT YOU’LL BRING

• 2+ years of experience in service delivery, service coordination, scheduling, dispatch, or a similar client-focused role.
• Experience leading, guiding, or coordinating people in a fast-paced environment.
• A strong customer service mindset with clear, professional communication skills.
• Excellent organization, time management, and the ability to manage shifting priorities.
• Working knowledge of the IT industry and service-level expectations.
• Strong skills in Microsoft Excel, Outlook, PowerPoint, and Word. Experience with Power BI and SLA reporting is an asset.
• A collaborative approach and a genuine desire to help clients and team members succeed.

WHAT SUCCESS LOOKS LIKE

• Clients feel informed, supported, and confidence in the service they receive.
• The technical team has clear direction, strong support, and shared accountability.
• Service commitments, priorities, and follow-ups are managed consistently.
• You identify practical ways to strengthen service delivery and the overall client experience.

WHY JOIN WBM?

At WBM, you’ll be part of a team that values collaboration, learning, and meaningful work. Your role will contribute directly to helping organizations across Western Canada succeed.

ADDITIONAL DETAILS

WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.

WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our team’s give back in our community, please view our Community Impact Report .

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.