Deployment Technician (Casual Contract)

Compugen Inc; Richmond Hill; On-site; CAD 39,000 - 70,000; Full time

Benefits offered by this job

Remote work/hybrid options

Professional development

Work-life balance

Job summary

Compugen Inc. in Richmond Hill, ON is seeking an IT Technician to deliver exceptional customer service and maintain service levels while supporting desktops and notebooks. The role includes imaging, end-user support, and complex moves/adds/changes of equipment across the site.

The candidate will perform hardware repairs, assist with POS/Servers/Networking, and pursue vendor certifications. A valid driver's license and ability to obtain security clearance are required, with 1–2 years of related

Qualifications

• 1–2 years of related experience in a technical support role.
• High School Diploma required; further certifications are assets.
• CompTIA A+ certification is an asset.

Responsibilities

• Deliver an exceptional customer experience by maintaining contractual service levels.
• Func­tion as a Site leader on project assignments, as required.
• Utilize your experience and knowledge for customer documentation development.
• Perform hardware warranty and non-warranty repairs of desktops and notebooks.
• Perform imaging and re-imaging of workstation operating systems and applications.
• Provide end-user support and assistance on various operating systems and applications.
• Execute complex moves, adds, changes of computer equipment.
• Complete complex hardware and/or software upgrades to existing equipment.
• Perform network connections for desktops and printers.
• Support and service customers with POS, Servers, Switches, Routers and Wi-Fi.
• Maintain or attain major vendor certifications.
• Maintain your CompTIA certifications.
• After hours support as required.
• Must be able to lift a minimum of 40 lbs. independently on a regular basis.

Skills

Customer service

Time management

Communication skills

Teamwork

Problem solving

Education

High School Diploma

Tools

CompTIA A+ Certification

Job description

Vacancy No / Numéro de poste vacant VN9442Company Name/Nom de l'entreprise Compugen IncWork Location Richmond Hill, ONPay Range / Rémunération Base Compensation: $20-$36 Hourly *range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $39000-$70200 Annually (range is inclusive of variable compensation if applicable)Pipeline Posting NoJob Details/Détails du posteAbout CompugenCompugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!Our CultureWe are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.Key Responsibilities:Deliver an exceptional customer experience by maintaining contractual service levelsFunction as a Site leader on project assignments, as requiredUtilize your experience and knowledge for customer documentation developmentPerform hardware warranty and non-warranty repairs of desktops and notebooks.Perform imaging and re-imaging of workstation operating systems and applicationsProvide end-user support and assistance on various operating systems and applicationsExecute complex moves, adds, changes of computer equipment.Complete complex hardware and/or software upgrades to existing equipment.Perform network connections for desktops and printers.Support and service customers with POS, Servers, Switches, Routers and Wi-Fi.Maintain; or ability to attain, major vendor (HP, Dell, Lenovo, Lexmark, Xerox, etc.) certifications.Maintain your CompTIA certificationsAfter hours support as requiredMust be able to lift a minimum of 40 lbs. independently on a regular basis.Other duties as required.Skills & Qualifications:Must have a valid driver’s license, vehicle, and insurance.Ability to pass Security Clearance check is required.1-2 years of related experience and education in a relevant program of study from an accredited institution, as well as experience with current operating systemsHigh School Diploma is requiredCompTIA A+ Certification is an asset.Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.). is an AssetExperience with POS, Servers, Switches, Routers and Wi-Fi.is an AssetExperience with current Operating Systems.Experience with determining and resolving problems with laser printers (major vendors) preferred.Experience in diagnosing, documenting, and troubleshooting issues spanning multiple technologies. preferred.Strong time management skills with proven sense of urgency to complete tasks and assignments.Good written and verbal communication skills.High level of integrity and honesty.Ability to take direction and follow practices and procedures consistently and accurately.Ability to work independently as well as in a team environment.Bilingualism is an assetWorking Conditions:Standard work hours are Monday to Friday, 9:00am to 5:00pm30-minute unpaid lunch breakAvailability to work evenings, weekends and out of townMay be required to work overtime, with paid compensation based on local Employment Standards Act.Travel to client sites, with the ability to travel long distances when requiredFrequently assigned to new tasks to adjust to changing priorities.What Compugen Offers You:Exciting, fast-paced challenging work environmentA culture where authenticity and diversity are valuedProfessional developmentParticipation in Women in Technology NetworkOpportunities to give back to our local communitiesCollaborative supportive team membersRemote work/hybrid work optionsWork/life flexibilityEquity StatementAt Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.