IT Help Desk

Compugen Inc; Vancouver; On-site; CAD 30,000 - 47,000; Part time

Job summary

Compugen Inc. is seeking a contractor for its Vancouver IT Service Desk to provide Level 1 support and hands-on guidance across remote office locations.

You will help resolve issues, deploy devices, and support onboarding/offboarding while collaborating with specialized teams. The ideal candidate has 1–3+ years of IT helpdesk or desktop support experience, strong Windows and M365 skills, and familiarity with ServiceNow/Jira/Zendesk/Remedy.

Qualifications

• : Diploma or degree in Information Technology, Computer Science, or a related field.
• : Relevant certifications (assets) such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or HDI Support Center Analyst.
• : 1–3+ years IT helpdesk, desktop support, or technical support experience.
• : Experience supporting Windows environments and familiarity with enterprise ticketing systems.

Responsibilities

• Respond to and resolve Level 1 support requests.
• Log, track, and update incidents through the ticketing system.
• Troubleshoot hardware, software, and network issues.
• Configure and deploy end-user devices.
• Support onboarding and offboarding processes.
• Escalate complex issues to specialized teams.
• Maintain documentation and knowledge base articles.

Skills

Windows support

Microsoft 365

Active Directory

Customer service

Education

Diploma or degree in Information Technology or Computer Science

Certifications: CompTIA A+, ITIL Foundation, Microsoft Fundamentals, HDI Support Center Analyst

Tools

ServiceNow

Jira Service Management

Zendesk

Remedy

Job description

About Compugen Compugen is Canada's largest privately‑owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human‑centered and technology‑enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human‑centered culture where we prioritize your well‑being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview

We’re looking for a contractor to work in the Vancouver office on the IT Service desk team. This candidate should also possess some basic deskside support experience, as they will be required to provide coverage when our local IT Deskside Analyst is on vacation or otherwise unavailable. In this capacity, they will serve as the local point of contact and provide hands‑on support for our FTE Deskside Analyst across our remote office locations.

Key Responsibilities

• Respond to and resolve Level 1 support requests.
• Log, track, and update incidents through the ticketing system.
• Troubleshoot hardware, software, and network issues.
• Configure and deploy end‑user devices.
• Support onboarding and offboarding processes.
• Escalate complex issues to specialized teams.
• Maintain documentation and knowledge base articles.

Skills & Qualifications

Education

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Relevant certifications are an asset:
  • CompTIA A+
  • ITIL Foundation
  • Microsoft Certified Fundamentals
  • HDI Support Center Analyst

Experience

• 1 to 3+ years of IT helpdesk, desktop support, or technical support experience.
• Experience supporting Windows environments.
• Experience with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or Remedy.
• Experience in a corporate or enterprise environment is preferred.

Technical Skills

• Windows 10/11 support and troubleshooting.
• Microsoft 365 administration and support (Outlook, Teams, OneDrive, SharePoint).
• Active Directory user management:
  • Account creation
  • Password resets
  • Group management
• Hardware troubleshooting:
  • Laptops
  • Desktops
  • Printers
  • Mobile devices
• Basic networking knowledge:
  • TCP/IP
  • DNS
  • DHCP
  • VPN connectivity
• Remote support tools ( NinjaOne, MS Teams, etc.).

Customer Service Skills

• Excellent verbal and written communication with friendly personality.
• Strong customer‑focused approach.
• Ability to explain technical issues to non‑technical users.
• Ability to manage multiple tickets and priorities.

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.