Department Supervisor Operations: Full Time - BEACON HILL

The Home Depot; Canada; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Health and Dental Benefits for Full‑Or

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

The Home Depot Values that inspire

Job summary

The Home Depot in Canada is seeking a Department Supervisor to lead a team and elevate customer service. You will develop staff, maintain inventory accuracy, and support sales initiatives across a busy department.

You will coach associates, drive merchandising excellence, and partner with store management to ensure top performance, safety compliance, and exceptional shopping experiences for customers across the store.

Qualifications

• 1-2 years experience as a supervisor / leading teams.
• Excellent organizational, interpersonal and customer service skills.
• Excellent decision making ability and problem solving skills.

Responsibilities

• Lead and inspire associates to build relationships with customers, associates & peers to deliver exceptional service and drive top-line sales.
• Ensure department staffing levels meet business needs.
• Manage associate performance through development, communication, rewards and recognition, and ongoing feedback.
• Review sales and reports with the assistant manager to improve inventory, overhead organization and cross-merchandising to drive sales.
• Maintain 100% in-stock availability and organized overhead plans.
• Investigate, resolve and escalate customer issues as appropriate.
• Communicate store sales, events and promotions through rallies and weekly department meetings.
• Ensure that all Safety and Asset Protection standards are communicated and followed.

Skills

Leadership

Customer service

Coaching

Merchandising

Communication

Scheduling

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Purpose:

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement
• The Home Depot Values that inspire team work and comradery amongst department leaders and associates

What you will be doing:

• Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
• Ensuring department staffing levels meet business needs
• Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
• Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
• Maintaining 100% in stock and overhead organizational plans
• Investigating, resolving and escalating customer issues as appropriate
• Communicating store sales, event and promotional activities through rallies and weekly department meetings
• Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What we are looking for:

• Ability to work a flexible schedule; including days, evenings and weekends
• Excellent organizational, interpersonaland customer service skills
• Excellent decision making ability and problem solving skills
• 1-2 years experience as a supervisor / leading teams