Department Supervisor: Full Time - BEACON HILL

The Home Depot Canada; Calgary; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Health and dental benefits for full‑t‑

Profit sharing and stock purchase plan

Paid training and career development

Tuition reimbursement

The Home Depot values that inspire团队

Job summary

The Home Depot Canada is seeking an engaged supervisor to lead a team and drive strong customer service and sales at our Calgary location. You will coach associates, manage staffing, and help optimize inventory and merchandising to meet business goals.

Ideal candidates will have 1–2 years of supervisory experience, strong organizational and communication skills, and a commitment to safety and excellence in service.

Qualifications

• Experience leading teams or supervising staff.
• Excellent organizational and interpersonal skills.
• Strong customer service mindset and merchandising knowledge.

Responsibilities

• Lead and inspire associates to deliver exceptional customer service and drive sales.
• Ensure staffing levels meet business needs.
• Manage performance with coaching, feedback and recognition.
• Review store reports and collaborate with management to improve operations and cross-merchandising.
• Maintain in-stock and organized presentation standards.
• Investigate and resolve customer issues and communicate sales activities.
• Conduct store rallies and meetings to share updates and promotions.
• Ensure safety and asset protection procedures are followed.

Skills

Leadership

Customer service

Staffing

Communication

Problem solving

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Purpose

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement
• The Home Depot Values that inspire team work and comradery amongst department leaders and associates

What You Will Be Doing

• Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
• Ensuring department staffing levels meet business needs
• Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
• Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
• Maintaining 100% in stock and overhead organizational plans
• Investigating, resolving and escalating customer issues as appropriate
• Communicating store sales, event and promotional activities through rallies and weekly department meetings
• Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What We Are Looking For

• Ability to work a flexible schedule; including days, evenings and weekends
• Excellent organizational, interpersonal and customer service skills
• Excellent decision making ability and problem solving skills
• 1-2 years experience as a supervisor / leading teams