Department Supervisor Full-Time - 7227 Westmount

The Home Depot; Edmonton; On-site; CAD 52,000 - 67,000; Full time

Benefits offered by this job

Health & dental benefits

Profit sharing

Stock purchase plan

Paid training

Tuition reimbursement

Shift premium 10%

Job summary

The Home Depot in Edmonton is seeking a Department Supervisor to lead and inspire associates, building strong relationships with customers, peers and the store team to achieve top-line sales with solid product knowledge.

You will ensure adequate staffing, manage performance through coaching and feedback, review reports with the assistant manager to drive inventory accuracy, merchandising, and safety standards across the department.

Qualifications

• 1–2 years of supervisory or team-lead experience.
• Excellent organizational and interpersonal skills.
• Proven customer service excellence and problem-solving abilities.

Responsibilities

• Lead and inspire associates to deliver exceptional customer service and meet sales targets.
• Ensure department staffing levels meet business needs.
• Manage associate performance through development, feedback and recognition.
• Review sales reports and coordinate with the assistant manager to optimize inventory and merchandising.
• Maintain in-stock levels and organized department presentation.
• Investigate and resolve customer issues and escalate when needed.
• Communicate store sales, events and promotions through meetings.
• Ensure safety and asset protection standards are followed.

Skills

Customer service

Leadership

Staffing

Communication

Problem solving

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement
• 10% Shift Premium (Overnight Roles)
• The Home Depot Values that inspire team work and comradery amongst department leaders and associates

What you will be doing:

• Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
• Ensuring department staffing levels meet business needs
• Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedbackReviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
• Maintaining 100% in stock and overhead organizational plans
• Investigating, resolving and escalating customer issues as appropriate
• Communicating store sales, event and promotional activities through rallies and weekly department meetings
• Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What we are looking for:

• Ability to work a flexible schedule; including days, evenings and weekends
• Excellent organizational, interpersonal and customer service skills
• Excellent decision making ability and problem solving skills
• 1-2 years experience as a supervisor / leading teams