SUPERVISEUR, SERVICES 90, 91 ET 96

The Home Depot Canada; Edmonton; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Health and Dental Benefits for Full–/n

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

10% Shift Premium (Overnight Roles)

Job summary

Home Depot Canada cherche un superviseur de département motivé pour diriger et inspirer les associés afin de fournir un service client exceptionnel, développer les performances et assurer une présentation produit optimale.

Vous travaillerez avec la direction du magasin, les équipes opérationnelles et partenaires externes pour atteindre les objectifs commerciaux, maintenir les stocks et coordonner les activités de promotion, tout en veillant au respect des procédures de sécurité.

Qualifications

• Expérience de supervision / gestion d'équipe (1-2 ans) exigée.
• Compétences organisationnelles et relationnelles solides.
• Orienté service client et résolution de problèmes.

Responsibilities

• Diriger et inspirer les associés pour offrir un service client exceptionnel et atteindre les objectifs de vente et de merchandising.
• Veiller à l’effectif du département en fonction des besoins opérationnels.
• Gérer la performance des associés par le développement, la communication et la reconnaissance, avec un feedback continu.
• Analyser les ventes et les stocks et recommander des améliorations avec l’assistant du responsable.
• Maintenir les stocks à 100% et organiser l’espace et les stocks.
• Enquêter, résoudre et escalader les problèmes clients de manière appropriée.
• Communiquer les activités commerciales et promotions lors de réunions.

Skills

Leadership

Customer service

Organizational skills

Communication

Problem solving

Supervisory experience

Job description

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.

What sets us apart?

The Home Depot Values that inspire team work and comradery amongst department leaders and associates

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement
• 10% Shift Premium (Overnight Roles)

What You Will Be Doing

• Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
• Ensuring department staffing levels meet business needs
• Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
• Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
• Maintaining 100% in stock and overhead organizational plans
• Investigating, resolving and escalating customer issues as appropriate
• Communicating store sales, event and promotional activities through rallies and weekly department meetings
• Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What We Are Looking For

• Ability to work a flexible schedule; including days, evenings and weekends
• Excellent organizational, interpersonal and customer service skills
• Excellent decision making ability and problem solving skills
• 1-2 years experience as a supervisor / leading teams