Department Sales Team Leader (Retail)

IKEA Gruppe; Toronto; On-site; Confidential; Full time

Benefits offered by this job

Wellness days (in addition to vacation

Extended health, dental, and vision

RRSP with IKEA contribution matching

Eligibility for IKEA bonus incentive

Flexible spending account

Life insurance

Merchandise and restaurant discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA Gruppe in Toronto, Ontario is seeking a Sales Team Leader II to drive sales, coach a high-performing team, and enhance the customer experience across all touchpoints. You will use KPI insights and store data to identify opportunities, secure product availability, and lead daily operations with accountability and collaboration across departments.

This role offers a comprehensive Total Rewards package and a starting rate of 62,710 CAD, reflecting your leadership experience in a high-volume

Qualifications

• Minimum 3 years of retail, sales, and leadership experience.
• Strong ability to lead, coach, and develop coworkers.
• Commercial mindset with the ability to identify opportunities and drive results.
• Strong decision-making and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to prioritize and stay organized in a fast-paced environment.
• Passion for delivering an exceptional customer experience.
• Proactive, curious, and comfortable leading through change.
• Experience in a high-volume retail environment is an asset.

Responsibilities

• Lead, coach, and support coworkers to achieve performance and development goals.
• Use KPIs, customer insights, and business data to identify opportunities and improve results.
• Drive sales growth and profitability through effective action planning and follow-up.
• Ensure strong commercial readiness, product availability, and inspiring presentation of the range.
• Deliver a seamless and positive customer experience across all touchpoints.
• Take ownership of daily operations and make timely business decisions.
• Collaborate with cross-functional partners to achieve shared goals.
• Foster a culture of accountability, engagement, and continuous improvement.
• Secure consistent execution of IKEA ways of working, routines, and standards.
• Balance people, customer, operational, and business needs to achieve long-term success.

Skills

Retail leadership experience

Coaching & developing coworkers

Commercial mindset

Decision-making & problem solving

Communication & collaboration

Prioritisation & organisation

Customer experience focus

Change leadership

Experience in high-volume retail

Job description

What you\'ll need to have

Department : Beds & Kids

• Minimum 3 years of retail, sales, and leadership experience.
• Strong ability to lead, coach, and develop coworkers.
• Commercial mindset with the ability to identify opportunities and drive results.
• Strong decision-making and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to prioritize and stay organized in a fast-paced environment.
• Passion for delivering an exceptional customer experience.
• Proactive, curious, and comfortable leading through change.
• Experience in a high-volume retail environment is an asset.

A day in your life with us

• '- Lead, coach, and support coworkers to achieve performance and development goals.
• Use KPIs, customer insights, and business data to identify opportunities and improve results.
• Drive sales growth and profitability through effective action planning and follow-up.
• Ensure strong commercial readiness, product availability, and inspiring presentation of the range.
• Deliver a seamless and positive customer experience across all touchpoints.
• Take ownership of daily operations and make timely business decisions.
• Collaborate with cross-functional partners to achieve shared goals.
• Foster a culture of accountability, engagement, and continuous improvement.
• Secure consistent execution of IKEA ways of working, routines, and standards.
• Balance people, customer, operational, and business needs to achieve long-term success.

About this work area

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Sales Team Leader II

The starting rate/ salary for this position is 62,710 CAD