Department Sales Team Leader (Retail)

Inter IKEA Systems B.V.

Toronto

On-site

CAD 56,000 - 69,000

Full time

6 days ago

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Benefits offered by this job

Wellness days

Health coverage

RRSP matching

Annual bonus eligibility

Flexible spending account

Life insurance

Discounts on merchandise and dining

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA in Toronto, Canada, is seeking a Sales Team Leader II to lead, coach, and support coworkers, driving sales and customer satisfaction across the Beds & Kids area. The role emphasizes delivering excellent customer experiences and applying data-driven improvements in a fast-paced, high-volume environment.

You will own daily operations, collaborate with partners, and uphold IKEA standards while guiding teams toward performance and development goals.

Qualifications

Minimum 3 years of retail, sales, and leadership experience.
Strong ability to lead, coach, and develop coworkers.
Commercial mindset with the ability to identify opportunities and drive results.
Strong decision-making and problem-solving skills.
Excellent communication and collaboration skills.
Ability to prioritize and stay organized in a fast-paced environment.
Passion for delivering an exceptional customer experience.
Proactive, curious, and comfortable leading through change.
Experience in a high-volume retail environment is an asset.

Responsibilities

Lead, coach, and support coworkers to achieve performance and development goals.
Use KPIs, customer insights, and business data to identify opportunities and improve results.
Drive sales growth and profitability through effective action planning and follow-up.
Ensure strong commercial readiness, product availability, and inspiring presentation of the range.
Deliver a seamless and positive customer experience across all touchpoints.
Take ownership of daily operations and make timely business decisions.
Collaborate with cross-functional partners to achieve shared goals.
Foster a culture of accountability, engagement, and continuous improvement.
Secure consistent execution of IKEA ways of working, routines, and standards.
Balance people, customer, operational, and business needs to achieve long-term success.

Skills

Retail experience

Sales experience

Leadership

Coaching

Commercial mindset

Decision-making

Problem-solving

Communication

Customer experience

Collaboration

Time management

Change leadership

High-volume retail

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.\"

Department : Beds & Kids

Minimum 3 years of retail, sales, and leadership experience.

Strong ability to lead, coach, and develop coworkers.

Commercial mindset with the ability to identify opportunities and drive results.

Strong decision-making and problem-solving skills.

Excellent communication and collaboration skills.

Ability to prioritize and stay organized in a fast-paced environment.

Passion for delivering an exceptional customer experience.

Proactive, curious, and comfortable leading through change.

Experience in a high-volume retail environment is an asset.

A day in your life with us

Lead, coach, and support coworkers to achieve performance and development goals.

Use KPIs, customer insights, and business data to identify opportunities and improve results.

Drive sales growth and profitability through effective action planning and follow-up.

Ensure strong commercial readiness, product availability, and inspiring presentation of the range.

Deliver a seamless and positive customer experience across all touchpoints.

Take ownership of daily operations and make timely business decisions.

Collaborate with cross-functional partners to achieve shared goals.

Foster a culture of accountability, engagement, and continuous improvement.

Secure consistent execution of IKEA ways of working, routines, and standards.

Balance people, customer, operational, and business needs to achieve long-term success.

About this work area

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development.