Department Manager, Service, South Edmonton Common

Atmosphere Ltd.; Edmonton; On-site; CAD 43,000 - 56,000; Full time

Benefits offered by this job

Discount program

Flexible scheduling

Benefits

Training platforms

Team environment

Employee groups

Jumpstart Charities

Job summary

Atmosphere Ltd. in Edmonton, AB, is seeking a Department Manager, Service, South Edmonton Common to champion customer experience, drive training saturation, and boost Net Promoter outcomes across the store team.

You will lead onboarding, coaching, and weekly plans while ensuring visual standards, pricing accuracy, and policy compliance are maintained to company expectations.

Qualifications

• Minimum retail management experience required.
• Proven ability to coach and mentor staff.
• Strong communication and organizational skills.
• Familiarity with store operations, pricing and compliance.

Responsibilities

• Champion customer experience across the store team.
• Meet training saturation targets and onboard staff.
• Ensure visual standards and pricing compliance.
• Lead weekly staff plans and coaching sessions.

Skills

Leadership

Communication

Coaching

Staff development

Organizational skills

Compliance awareness

Job description

## Department Manager, Service, South Edmonton CommonApply: Edmonton, AB: Full time: Posted 3 Days Ago: JR165685**What you will do****Customer Service:*** Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.* ## Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette.* Achieve Net Promotor individual store targets.* Ensure Staff Onboarding is delivered to the company’s expectation.* Become an Ambassador of Canadian Tire’s Triangle Rewards Program* Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.**Store Operations:*** Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs* Effectively utilizes meet all store operating initiatives and directives according to required timelines.* Establishes plan and follows up on execution of weekly staff training plans ensuring 100% saturation on all mandatory modules* Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.* Responsible for overall employee discount and vendor pro deal programs**Training:*** Coach and develop store staff, through setting expectations, communication, coaching, feedback, and ongoing support.* Follow up to ensure execution of Weekly Plans for the store.* Consistent follow up to ensure 100% saturation on department specific product knowledge programs* Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.* Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information.* Ensure all PHL selling skills and fit etiquettes are delivered at all times* Provide resolution for all customer concerns.**Leadership:*** Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.* Maintain PHL performance management expectations (feedback/coaching) specific to selling skills and product knowledge* Promotes and maintains a positive and motivating work environment.* Provides mentorship to teams and influences continuous growth,* Sponsors encourage to support community engagement efforts.**What you bring*** Proven Leader and Mentor* Proven ability to build and manage daily store execution plan.* Exceptional communication skills & organizational skills* Organized individual with understanding of compliance management* Superior training and coaching skills* High energy, enthusiastic individual who is driven to succeed* Previous retail management experience an asset**What you’ll get*** Excellent Discount Program* Flexible Scheduling* Benefits and Savings Options* First Class Training Platforms* Team Environment* Employee Resource Groups* Jumpstart CharitiesWe’re always looking for great talent! In addition to competitive pay, we offer: • Comprehensive benefits and retirement programs • Performance incentives • Other perks to support your well-being • Career growth opportunities and product discounts Our typical hiring range is between $42,500 and $56,250. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.#LI-MA1