Department Manager, Service, South Edmonton Common

Sportchek; Edmonton; On-site; CAD 43,000 - 56,000; Full time

Benefits offered by this job

Excellent Discount Program

Flexible Scheduling

Benefits and Savings Options

First Class Training Platforms

Team Environment

Jumpstart Charities

Job summary

Sportchek in South Edmonton Common, Edmonton, AB, is seeking a Department Manager for Service to lead store teams in delivering exceptional customer experiences and achieving operational excellence.

You will coach and develop staff, drive onboarding and training saturation, uphold visual and pricing standards, and collaborate with leadership to maintain a positive, high-energy store environment that supports growth and customer satisfaction.

Qualifications

• Proven leadership and mentoring ability in retail.
• Strong communication and organizational skills.
• Experience coaching staff and delivering customer service excellence.
• Ability to drive training and onboarding to standards.

Responsibilities

• Champion and deliver the customer experience model across the store team.
• Meet staff training saturation targets and onboard new employees.
• Ensure visual standards, pricing and operational readiness are met.
• Lead weekly training plans and ensure 100% saturation on department knowledge modules.
• Coach staff with clear communication and effective huddles; resolve customer concerns.
• Motivate team and uphold a positive store environment.

Skills

Leadership

Communication

Coaching

Customer service

Job description

## Department Manager, Service, South Edmonton CommonApply: Edmonton, AB: Full time: Posted Yesterday: JR165685**What you will do****Customer Service:*** Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.* ## Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette.* Achieve Net Promotor individual store targets.* Ensure Staff Onboarding is delivered to the company’s expectation.* Become an Ambassador of Canadian Tire’s Triangle Rewards Program* Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.**Store Operations:*** Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs* Effectively utilizes meet all store operating initiatives and directives according to required timelines.* Establishes plan and follows up on execution of weekly staff training plans ensuring 100% saturation on all mandatory modules* Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.* Responsible for overall employee discount and vendor pro deal programs**Training:*** Coach and develop store staff, through setting expectations, communication, coaching, feedback, and ongoing support.* Follow up to ensure execution of Weekly Plans for the store.* Consistent follow up to ensure 100% saturation on department specific product knowledge programs* Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.* Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information.* Ensure all PHL selling skills and fit etiquettes are delivered at all times* Provide resolution for all customer concerns.**Leadership:*** Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.* Maintain PHL performance management expectations (feedback/coaching) specific to selling skills and product knowledge* Promotes and maintains a positive and motivating work environment.* Provides mentorship to teams and influences continuous growth,* Sponsors encourage to support community engagement efforts.**What you bring*** Proven Leader and Mentor* Proven ability to build and manage daily store execution plan.* Exceptional communication skills & organizational skills* Organized individual with understanding of compliance management* Superior training and coaching skills* High energy, enthusiastic individual who is driven to succeed* Previous retail management experience an asset**What you’ll get*** Excellent Discount Program* Flexible Scheduling* Benefits and Savings Options* First Class Training Platforms* Team Environment* Employee Resource Groups* Jumpstart CharitiesWe’re always looking for great talent! In addition to competitive pay, we offer: • Comprehensive benefits and retirement programs • Performance incentives • Other perks to support your well-being • Career growth opportunities and product discounts Our typical hiring range is between $42,500 and $56,250. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.