Store Department Manager: Customer Experience & Ops

FGL Sports Ltd.; Edmonton; On-site; CAD 43,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Career growth opportunities andproduct

Excellent Discount Program

Flexible Scheduling

Job summary

Pro Hockey Life in Edmonton is seeking a store leader to champion the customer experience and drive excellence across the team.

You will oversee visual standards, pricing, onboarding, coaching, and ensure 100% saturation on product knowledge while maintaining compliance with LP, cash handling and OH&S policies.

Join a dynamic team within the Canadian Tire family, offering flexible scheduling, strong benefits, and opportunities for career growth.

Qualifications

• Proven leader with ability to build and manage daily store execution.
• Exceptional communication and organizational skills.
• Strong training and coaching abilities; high energy and motivation.
• Retail management experience is an asset.

Responsibilities

• Champion the customer experience and uphold the store's service model.
• Ensure visual standards, pricing and operational readiness across the store.
• Lead onboarding and ongoing coaching; drive weekly training plans.
• Provide clear communication in huddles and meetings; mentor the team.
• Support community engagement and recognize top performers.

Skills

Leadership

Staff Training

Coaching

Communication

Onboarding

Product Knowledge

Customer Service

Retail Management

Job description

Pro Hockey Life in Edmonton is seeking a store leader to champion the customer experience and drive excellence across the team.

You will oversee visual standards, pricing, onboarding, coaching, and ensure 100% saturation on product knowledge while maintaining compliance with LP, cash handling and OH&S policies.

Join a dynamic team within the Canadian Tire family, offering flexible scheduling, strong benefits, and opportunities for career growth.