Department Director

Le Groupe JLD-Laguë; Saint-Georges; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus plan

Group insurance

RRSP with employer contributions

Cell phone and laptop

Work clothes provided by employer

Employee discounts

Ongoing training with in-house trainer

Job summary

Groupe JLD-Laguë is seeking a supervisor for its after-sales service department. You will lead a team, ensure high-quality service, and drive profitability while maintaining strong customer relationships in a dynamic dealership environment.

The role emphasizes team leadership, staff development, and implementing annual plans to grow service sales. English proficiency and a passion for mechanics are valued in this position.

Qualifications

• Three or more years of experience in a supervisory role within an after-sales service department.
• A degree in mechanics, parts, or a related field.
• Strong communication skills in English; leadership and planning abilities.

Responsibilities

• Manage day-to-day operations of the after-sales service department to maximize profitability.
• Supervise your team, train staff, conduct performance evaluations and hiring.
• Measure performance and productivity of workshop and field technicians against annual objectives.
• Maintain top-quality after-sales service for internal and external customers.
• Develop an annual action plan to increase the service department’s sales volume.
• Address customer needs with enthusiasm and conduct research tasks.
• Visit customers periodically to maintain relationships and understand their challenges.
• Ensure tools and equipment are available and in good working order; recommend purchases.
• Comply with health and safety standards and policies.

Skills

Leadership

Customer service

Coaching

Planning

Education

Degree in mechanics/parts/related field

Job description

Are you looking for a career and challenges that are EXTRAORDINARY? You’ve found the right place!

Groupe JLD-Laguë is one of the largest John Deere dealerships in Eastern Canada, with 19locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence.

Building warm, friendly, and genuine relationships with customers and colleagues in a welcoming work environment will be part of YOUR day-to-day. Exciting challenges will allow you to leverage your expertise, knowledge, and skills to find innovative solutions for OUR customers. You’ll also receive training on the biggest name in the agricultural, commercial, and residential equipment industry—JOHN DEERE! You’ll be proud to contribute to essential work and to something bigger than yourself.

WHAT YOU’LL DO:

• Manage the day-to-day operations of the after-sales service department in accordance with the annual business plan to maximize the department’s profitability goals;
• Supervise your team, ensure their training and performance evaluations, and be responsible for hiring high-quality staff;
• Measure and analyze the performance and productivity standards of workshop and field technicians based on the department’s annual objectives;
• Maintain top-quality after-sales service for both internal and external customers;
• Develop an annual action plan aimed at increasing the service department’s sales volume;
• Serve customers with enthusiasm and address their needs by conducting various research tasks;
• Periodically visit customers to maintain good business relationships and stay informed of their challenges and needs;
• Ensure that the department’s tools and equipment are available and kept in good working order at all times, and recommend the purchase of tools and equipment annually;
• Comply with occupational health and safety standards and policies at all times.

WHAT WE OFFER YOU:

• Monthly and annual bonus plan based on department performance;
• Group insurance after 3 months of service;
• An RRSP with employer contributions after 3 months of service;
• Cell phone and laptop;
• Work clothes provided by the employer;
• Corporate discounts for our employees and their families;
• Ongoing training for our employees provided by our in-house trainer as well as by John Deere

WHAT WE’RE LOOKING FOR IN YOU:

• A degree in a field related to mechanics, parts, or a related field;
• Three or more years of experience in a supervisory and staff management role within an after-sales service department;
• You have a strong interest in mechanics;
• You are passionate about the agricultural, commercial, or industrial sectors;
• Working knowledge of English (a plus);
• Excellent communication, coaching, and planning skills; attention to detail; leadership; professional integrity; and a genuine passion for customer service!

Join our team of over 550 employees and build your EXTRAORDINARY career—with us!