Dental Receptionist / Hygiene Coordinator

Dr. Michel Gravel Dentistry Professional Corporation; Kapuskasing; On-site; CAD 33,000 - 36,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

Paid time off

On-site parking

Job summary

Dr. Michel Gravel Dentistry Professional Corporation in Kapuskasing is seeking a dynamic Receptionist/Hygiene Coordinator to support a patient-centered family practice.

You will manage front-desk duties, scheduling for hygienists, and collaborate with the restorative coordinator to keep the dentist's calendar running smoothly. The ideal candidate communicates well in English and French, is punctual, customer-service oriented, and a team player.

Qualifications

• Bilingual (English & French) written and spoken required.
• Excellent customer service and strong communication skills.
• Experience with scheduling and front-desk processes preferred.
• Ability to learn dental procedures and systems quickly.

Responsibilities

• Act as the first point of contact to patients in person, by phone, text, or email with outstanding service.
• Schedule hygienists' appointments and minimize gaps between visits.
• Manage day-to-day finances, accounts receivable, and billing tasks.
• Input patient and insurance information into the practice management software with confidentiality.
• Support team meetings and contribute to a welcoming clinic atmosphere.
• Maintain organized patient lists for no-shows, short notices, and cancellations.

Skills

Bilingual English/French

Customer service

Scheduling coordination

Team player

Punctuality

Tools

ABELDent system

Job description

HERE’S WHAT WE ARE LOOKING FOR:

We are a PATIENT focused, family practice looking for an energetic and friendly individual who would like to take advantage of an opportunity for growth and development within the field. Seeking a highly motivated Receptionist/Hygiene Coordinator for our busy, progressive, practice to handle the hygienists’ schedules and work in collaboration with the Dental Receptionist/Restorative Coordinator who takes care of the dentist’s schedule. Candidate must be punctual, hard working, have excellent customer service skills, and be eager to learn. Successful postulant will have an excellent command of the English & French language both written/verbal and have a great attitude. Previous ABELDent experience would be an asset, but the right person can be trained. A good comprehension of dental procedures or the motivation to learn them would be an asset. We require someone who can be a leader and a team player, compassionate, efficient, with specific attention to details and be extremely patient/customer service focused. The applicant should have a good understanding of systems and processes and be willing to be flexible to accommodate our schedule and patients. The contender will be vitally important to helping our practice run smoothly & enable our clinical team to maintain the highest level of dental care to our valued PATIENTS.

• Permanent ~ Full-Time
• Monday to Friday (NO evenings NO weekends)
• Start date: (Training - ASAP) – (September 28th individual start)
• Hours or work: 38-40 hours per week (7:45 AM to 5:15 PM) off every 2nd Friday afternoon.

HERE’S WHAT YOU WILL GET:

• Competitive wages based on qualifications and experience but in keeping with our wage scale policy and the Ontario Dental Association wage guide.
• Company events
• Continuing education & training funding
• Dental care
• Paid vacation, sick and holiday days
• Long-term disability
• Extended health care
• Life Insurance
• On-site parking
• Supportive, passionate team to work with

HERE’S WHAT YOU GET TO DO:

• Act as the first point of contact to patients, particularly through welcoming and hosting in-person, over the telephone, and through text or email, with a view to deliver outstanding customer/patient service
• Schedule patient appointments efficiently: optimize the time and schedules of the hygienists by minimizing gaps between appointments and indicate patient arrival to care providers
• Fill any shot notice change and failed appointments
• Manage the day to day finances by reviewing and processing accounts and receivables
• Sorting and sending mail
• Maintain Calling List Files No-Show, Short Notice List, Short Call List and Cancellation Lists
• 2 week confirmation and 2 day reminder calls / using automated system or telephone call
• Responsible for processing payments and dealing with insurance matters, contacting patients regarding treatment/accounts
• Contribute to a warm and welcoming atmosphere for patients and families that exceeds expectations and leaves a lasting impression
• Build patient relationships through ongoing dialogue and resolving any escalated patient issues promptly
• Input patient information (including insurance information) with high degree of confidentiality, into the practice management software
• Paticipate in team meetings (daily strategy, and monthly team meetings).

Preference Will Be Given To The Following Applicants:

• Billingual (Fench & English)
• ABELDent experience
• Willing and able to complete a working interview

Pay: $24.00-$26.00 per hour

Expected hours: 38.0 per week

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Work Location: In person