Sterilization Technician - Ottawa West Dental

Dental Corporation of America (DCA); Ottawa; Sur place; CAD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

RRSP matching

Gym discounts

Insurance savings

Employee & Family Assistance Program

Total-rewards package

Résumé du poste

Ottawa West Dental in Ottawa, ON, is seeking a Dental Administrator to welcome patients, manage appointments, and maintain accurate records. The role emphasizes patient care, efficient scheduling, and clear communication.

You will handle calls, billing, insurance submissions, and recall systems, using dental software. A minimum of 1 year in dental administration is required; clinical background is a plus. Join a friendly, collaborative team focused on growth and patient-centred service.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsabilités

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries.

Connaissances

Customer service

Scheduling

Phone handling

Billing & insurance

Formation

1 year Dental Administration experience

Outils

Dental software

Description du poste

Get to Know Us:

At Ottawa West Dental, we've been proudly caring for the smiles of our community for over 40 years. Located in the heart of west Ottawa, our practice is dedicated to delivering exceptional, patient-centred care in a welcoming and supportive environment.

Our experienced team provides comprehensive dental services for patients of all ages, from preventive and restorative care to cosmetic dentistry, dental implants, orthodontics, and sedation options. We believe that outstanding patient experiences begin with a collaborative team that values compassion, clinical excellence, and continuous learning.

As a growing practice, we are committed to fostering a positive workplace where every team member is respected, supported, and empowered to thrive. We take pride in building lasting relationships with our patients and each other, creating an environment where teamwork, professionalism, and kindness are at the core of everything we do.

If you're passionate about providing exceptional care and are looking to join a friendly, collaborative team that makes a meaningful impact in the community every day, we'd love to hear from you.

Schedule:

Monday to Friday 7:45am - 4:15pm

What Sets Us Apart:

• Grow Without Limits: We'll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is $18-$22/hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset

Application Information:

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case‑by‑case basis.