Certified Dental Receptionist

River Street Endodontics; Toronto; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Health spending account

ODA extended healthcare

Uniform and footwear allowance

Free onsite parking

Sick days

Job summary

River Street Endodontics in Toronto is seeking a reliable dental receptionist to keep scheduling, registration, and payments running smoothly while delivering a warm, professional patient experience.

You will work in a small team, support the clinical staff, manage EMR, insurance claims, and communications with referring offices. 3-5 years of relevant experience and certification are preferred; Ontario wage guidance applies, with parking and health benefits offered.

Qualifications

• 3-5 years of dental reception experience; endodontic or specialty experience is an asset.
• Certified Dental Receptionist or Dental Assistant certification preferred.
• Well-versed in CDCP and private dental insurance, including preparing estimates and processing claims.
• Proficient in dental scheduling, patient registration, EMR, treatment estimates, and insurance claims.
• Strong computer skills, including dental software/EMR, Excel, and typing.
• Excellent communication, organization, and interpersonal skills.

Responsibilities

• Register patients, check-in/check-out, scheduling, phones, and EMR.
• Greet patients and provide a warm, professional, and reassuring experience from start to finish.
• Take payments and assist with basic bookkeeping.
• Review radiographs and prepare accurate estimates.
• Prepare and submit insurance estimates and claims.
• Communicate treatment and appointment information clearly and professionally.
• Conduct post-treatment comfort calls and patient follow-up.
• Coordinate referrals and maintain strong communication with referring offices.
• Proactively maintain referring-office relationships through regular updates, follow-ups, referral events, and other initiatives.
• Maintain efficient scheduling, patient flow, and daily production.
• Work closely with the clinical team and anticipate where support is needed.
• Manage multiple priorities and resolve day-to-day issues independently.
• Complete administrative duties including scanning, photocopying, filing, and data entry.
• Maintain a clean, organized, and welcoming reception area.
• Follow all applicable privacy, confidentiality, IPAC, infection prevention and control, and workplace safety standards.

Skills

Dental reception

Customer service

Scheduling

EMR

Insurance claims

Communication

Education

Certified Dental Receptionist

Tools

Dental software/EMR

Excel

Job description

Speciality Practice | Full-Time

We are a endodontic speciality practice located in the east end of downtown Toronto committed to providing exceptional, patient-centred care in a calm and relaxing environment. We are looking for a reliable, friendly, and professional Dental Receptionist who can keep the day running smoothly and contribute to the growth of our practice. This is an excellent opportunity for an experienced dental receptionist/assistant who enjoys working in a smaller practice independently and takes pride in creating an exceptional patient experience.

Start: October 1, 2026 or November 1, 2026.

Schedule:

• Monday-Thursday 9 - 6 pm or close.
• Friday 9-4 pm (flexible).
• Saturday (optional).

Compensation:

Based on experience and qualifications guided by ODA and ODAA wage report.

• Health spending account.
• Access to ODA extended healthcare.
• Uniform and footware spending allowance.
• Free onsite-parking.
• Sick days.

Responsibilities:

• Register patients, check-in/check-out, scheduling, phones, and EMR.
• Greet patients and provide a warm, professional, and reassuring experience from start to finish.
• Take payments and assist with basic bookkeeping.
• Review radiographs and prepare accurate estimates.
• Prepare and submit insurance estimates and claims.
• Communicate treatment and appointment information clearly and professionally.
• Conduct post-treatment comfort calls and patient follow-up.
• Coordinate referrals and maintain strong communication with referring offices.
• Proactively maintain referring-office relationships through regular updates, follow-ups, referral events, and other initiatives.
• Maintain efficient scheduling, patient flow, and daily production.
• Work closely with the clinical team and anticipate where support is needed.
• Manage multiple priorities and resolve day-to-day issues independently.
• Complete administrative duties including scanning, photocopying, filing, and data entry.
• Maintain a clean, organized, and welcoming reception area.
• Follow all applicable privacy, confidentiality, IPAC, infection prevention and control, and workplace safety standards.

Requirements:

• 3-5 years of dental reception experience; endodontic or specialty experience is an asset.
• Certified Dental Receptionist or Dental Assistant certification preferred.
• Well-versed in CDCP and private dental insurance, including preparing estimates and processing claims.
• Proficient in dental scheduling, patient registration, EMR, treatment estimates, and insurance claims.
• Strong computer skills, including dental software/EMR, Excel, and typing.
• Excellent communication, organization, and interpersonal skills.
• Reliable, punctual, and dependable.
• Lives within a reasonable commuting distance and has reliable transportation.
• Able to multitask, prioritize, problem-solve, and maintain efficient office flow.
• Warm, professional, and genuinely patient-centred.
• Takes initiative, demonstrates accountability, and follows through.
• Confident communicating with patients, referring dentists, and dental offices.
• Able to work effectively in a small team and step in wherever needed.

References Required:

A reference from previous employers are required