Dental Receptionist At Granville Station

Granville Station Dental; North Vancouver; On-site; CAD 34,000 - 44,000; Full time

Job summary

Granville Station Dental in Vancouver is seeking an experienced Dental Receptionist to join our team. You will welcome patients, manage the daily appointment schedule, and handle calls, recalls, and billing with professionalism and a friendly demeanor.

We require a minimum of 3 years of dental administration experience and proficiency with Tracker Practice Management Software. The wage ranges from 25 to 32 CAD per hour, with opportunities for growth in a supportive, modern practice.

Qualifications

• Minimum 3 years of dental administration experience.
• Proficiency with Tracker Practice Management Software is a strong asset.
• Strong administrative skills with excellent attention to detail.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Customer service

Administrative skills

Detail oriented

Tools

Tracker Practice Management Software

Job description

About us

Located in the center of Vancouver, our practice has been serving the Downtown Vancouver community for 14 years. We have a dedicated team, passionate about continually upgrading the knowledge and skills which contribute to our patients’ ongoing oral health. We’re looking for an experienced, self-motivated Dental Receptionist to join our team.

Schedule

Monday – Wednesday 9:00 to 5:00 pm

Friday – Saturday: 9:00 to 5:00 pm

Sundays: 10:00 – 6:00 pm

What Sets Us Apart

• Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands‑on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is $25-$32/hour depending on skills, experience, and location.

Your Role

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You

• Minimum 3 year of Dental Administration experience is required
• Proficiency with Tracker, our Practice Management Software is a strong asset
• Strong administrative skills with excellent attention to detail

Application Information

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case‑by‑case basis.

We are the future of dentistry: a network‑driven, entrepreneurial approach with the knowledge, scale and cutting‑edge technology to transform healthcare in Canada.