Patient Care Coordinator — Warm Welcomes & Seamless Scheduling

Baim Institute; Canada; Hybrid; CAD 28,000 - 33,000; Full time

Job summary

Toothworks Pine Ridge Dental in Scarborough, Canada, is hiring a Treatment Coordinator to welcome patients, manage the schedule, and handle billing and insurance claims. This full-time role supports patient care and practice growth in a modern, patient-focused environment.

The ideal candidate has at least 1 year of dental administration experience and familiarity with dental software; clinical background is a plus. Candidates must be legally authorized to work in Canada.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

Skills

Dental administration experience

Dental software experience

Tools

Dental software programs

Job description

Toothworks Pine Ridge Dental in Scarborough, Canada, is hiring a Treatment Coordinator to welcome patients, manage the schedule, and handle billing and insurance claims. This full-time role supports patient care and practice growth in a modern, patient-focused environment.

The ideal candidate has at least 1 year of dental administration experience and familiarity with dental software; clinical background is a plus. Candidates must be legally authorized to work in Canada.