Dental Office Support Specialist - Hybrid & Growth Path

Canada; Toronto; Presencial; CAD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work after 90 days

On-site Toronto office

Descripción de la vacante

Teleperformance, a world-leading customer experience partner, seeks an Operations Customer Expert II for the Toronto office (75 Eglinton Ave). The role, advertised as Customer Support Specialist I, starts 90 days on-site and transitions to a hybrid schedule.

You will handle orders, provide omnichannel support, and ensure a high-quality customer experience for dental offices while maintaining day-to-day operations.

Formación

• High school diploma or equivalent.
• 1-2+ years in customer service or contact center.
• Strong verbal and written communication with professional phone etiquette.
• Basic proficiency with CRM systems and MS Office / Google Suite.

Responsabilidades

• Build and maintain strong relationships with dental offices.
• Process customer orders and manage order entry workflows.
• Handle product FAQs and provide basic product guidance.
• Take payments and support billing inquiries.
• Maintain CRM documentation of all interactions.
• Provide telephony and omnichannel customer support (voice/chat/email).
• Support site navigation and basic troubleshooting.

Conocimientos

Customer service

Communication

Multitasking

CRM experience

Attention to detail

Educación

High School Diploma

Herramientas

CRM systems

Microsoft Office / Google Suite

Descripción del empleo

Teleperformance, a world-leading customer experience partner, seeks an Operations Customer Expert II for the Toronto office (75 Eglinton Ave). The role, advertised as Customer Support Specialist I, starts 90 days on-site and transitions to a hybrid schedule.

You will handle orders, provide omnichannel support, and ensure a high-quality customer experience for dental offices while maintaining day-to-day operations.