Customer Support Specialist I - Dental

Canada; Toronto; Presencial; CAD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work after 90 days

On-site Toronto office

Descripción de la vacante

Teleperformance, a world-leading customer experience partner, seeks an Operations Customer Expert II for the Toronto office (75 Eglinton Ave). The role, advertised as Customer Support Specialist I, starts 90 days on-site and transitions to a hybrid schedule.

You will handle orders, provide omnichannel support, and ensure a high-quality customer experience for dental offices while maintaining day-to-day operations.

Formación

• High school diploma or equivalent.
• 1-2+ years in customer service or contact center.
• Strong verbal and written communication with professional phone etiquette.
• Basic proficiency with CRM systems and MS Office / Google Suite.

Responsabilidades

• Build and maintain strong relationships with dental offices.
• Process customer orders and manage order entry workflows.
• Handle product FAQs and provide basic product guidance.
• Take payments and support billing inquiries.
• Maintain CRM documentation of all interactions.
• Provide telephony and omnichannel customer support (voice/chat/email).
• Support site navigation and basic troubleshooting.

Conocimientos

Customer service

Communication

Multitasking

CRM experience

Attention to detail

Educación

High School Diploma

Herramientas

CRM systems

Microsoft Office / Google Suite

Descripción del empleo

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: Operations Customer Expert II

Advertised as : Customer Support Specialist I

Location: Toronto Office (75 Eglinton Avenue)- 90 days on site, then Hybrid

Reports to: B2B Supervisor

Contract: Regular, Full-time

Education: High School or secondary school diploma (or equivalent)

Travel Requirements: No

For existing vacancy : Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees , the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

• At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.
• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

Base compensation of $20.00 per hour, plus a performance bonus of up to 5% based on meeting KPI targets

About the job

An ideal a Customer Support Specialist I for a supplier servicing dental offices with home care products needs a strong foundation in process execution, attention to detail, and customer service professionalism, combined with a basic understanding of product offerings and dental office workflows. This individual acts as the first point of contact between the supplier and the dental office, ensuring accurate order processing, timely support, and a consistent, positive customer experience while maintaining smooth day-to-day operations.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Build and maintain strong customer relationships with dental offices
• Process customer orders and manage order entry workflows
• Handle product FAQs and provide basic product guidance
• Take payments and support billing inquiries
• Maintain CRM documentation of all interactions
• Provide telephony and omnichannel customer support (voice/chat/email)
• Support ProShop navigation and basic site troubleshooting
• Manage auto-shipments and recurring orders
• Maintain high accuracy and productivity in repetitive tasks
• Act proactively to improve customer experience and drive retention

Job Requirements:

• High school diploma or equivalent (post-secondary education preferred).
• 1-2+ years of customer service or contact center experience.
• Strong verbal and written communication skills with professional phone etiquette.
• Basic proficiency in CRM systems and Microsoft Office / Google Suite.
• Ability to accurately process orders, payments, and customer requests.
• Strong attention to detail and ability to handle repetitive, high-volume tasks.
• Ability to multitask across voice, chat, and email channels.
• Basic problem-solving skills with the ability to follow ...
• Flexible availability and strong attendance reliability.

Preferred Qualifications

• Experience ...
• Familiarity with omnichannel support (chat/email/voice simultaneously).
• Exposure ...
• Basic understanding of dental terminology or dental office workflows.
• Experience supporting e-commerce platforms or online ordering tools
• Prior experience in healthcare, dental, or medical administration settings

What We Offer

• Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines-lines...
• Robust career path