Dental Office Manager

Monarch Dentistry; Hamilton; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading dental clinic as a Dental Office Administrator. In this role, you will manage scheduling, oversee office operations, and ensure excellent patient care in a collaborative environment. We offer competitive wages, flexible schedules, and opportunities for growth across multiple locations.

Benefits

Permanent positions

Competitive wages

Opportunities to work at multiple locations

Supportive, collaborative team environment

Training from skilled colleagues

Flexible working schedule

Competitive bonus structure

Qualifications

• Experience as a dental office administrator or office manager.
• Strong organizational and multi-tasking skills.
• Punctuality and reliability.

Responsibilities

• Act as the first point of contact for team members and patients.
• Manage daily staff schedules and patient appointments.
• Handle payment plans and interact with insurance companies.

Skills

Organizational skills

Interpersonal skills

Multi-tasking

Tools

Dental practice management software

Job description

Job description

Join the Monarch Dentistry Team! We are looking for great Team Members to join our clinic at the Stoney Location. The ideal candidate is a multi-tasker who values teamwork and provides outstanding treatment to our valued patients.

Responsibilities:

• Act as the first point of contact for team members and patients.
• Oversee scheduling of patient appointments, optimizing the time and schedules of the dental team by minimizing gaps.
• Manage daily staff schedules, verify clock-ins, coordinate coverage for vacations, review appointment timeliness, and prepare weekly and monthly reports for the dentist.
• Build patient relationships through ongoing dialogue and resolve escalated issues promptly.
• Organize and coordinate office supplies, deliveries, petty cash, etc.
• Manage daily finances, including accounts payable and receivable, and collection of dental fees.
• Handle payment plans and interact with insurance companies for preauthorizations and claim submissions.
• Generate managerial reports and address concerns with balanced solutions for business, patients, and staff.
• Monitor employee shifts and manage staff vacation time.
• Work to improve clinic profitability by optimizing scheduling and reducing costs.

Requirements and Qualifications:

• Experience as a dental office administrator, office manager, or treatment coordinator.
• Experience in scheduling optimization.
• Managerial or supervisory experience.
• Ability to maintain patient privacy at a professional level.
• Flexible schedule, including evenings and weekends based on business needs.
• Previous dental assisting experience is preferred.
• Strong organizational and multi-tasking skills.
• Punctuality and reliability.
• Excellent interpersonal skills with the ability to adapt to various patients.
• Experience with dental practice management software (e.g., Dentrix) is an asset.

What We Are Offering:

• Permanent positions.
• Competitive wages.
• Opportunities to work at multiple locations.
• Supportive, collaborative team environment.
• Training from skilled colleagues.
• Flexible working schedule.
• Competitive bonus structure.

Monarch Dentistry is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.