Dental Office Administrator & Scheduling Specialist

Dentalcorp Health Services; Niagara Falls; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

RRSP matching

Total-rewards package

Gym discounts

Insurance savings

Employee and Family Assistance Program

Job summary

Montrose Dental in Niagara Falls is seeking a Dental Administrator to welcome patients, manage the schedule, and handle billing and records. You will support clinicians with efficient patient flow and accurate documentation while delivering a friendly, professional experience in a fast-paced dental office.

Requirements include at least 1 year in Dental Administration, experience with Open Dental or similar dental software, and a patient-centered approach.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with Open Dental software is an asset, experience with dental software is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Dental administration

Patient interaction

Scheduling

Tools

Open Dental

Job description

Montrose Dental in Niagara Falls is seeking a Dental Administrator to welcome patients, manage the schedule, and handle billing and records. You will support clinicians with efficient patient flow and accurate documentation while delivering a friendly, professional experience in a fast-paced dental office.

Requirements include at least 1 year in Dental Administration, experience with Open Dental or similar dental software, and a patient-centered approach.