Dental Administrator - Montrose Dental

Dentalcorp Health Services; Niagara Falls; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

RRSP matching

Total-rewards package

Gym discounts

Insurance savings

Employee and Family Assistance Program

Job summary

Montrose Dental in Niagara Falls is seeking a Dental Administrator to welcome patients, manage the schedule, and handle billing and records. You will support clinicians with efficient patient flow and accurate documentation while delivering a friendly, professional experience in a fast-paced dental office.

Requirements include at least 1 year in Dental Administration, experience with Open Dental or similar dental software, and a patient-centered approach.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with Open Dental software is an asset, experience with dental software is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Dental administration

Patient interaction

Scheduling

Tools

Open Dental

Job description

Get to know us:

At Montrose Dental, our dental administrators play an essential role in creating a welcoming patient experience and keeping our practice running smoothly. Located in Niagara Falls, we've proudly served our community for over 25 years with compassionate, patient-focused care. We're looking for an organized, personable team player who enjoys connecting with patients and contributing to a positive, supportive work environment where they can grow and thrive.

Schedule:

Monday: 8:30am - 3:30pm
Tuesday -Thursday: 10:00am - 6:00pm
Friday: 9:00am - 2:00pm

What Sets Us Apart:

• Grow Without Limits: We'll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is $21-$26/hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required
• Experience with Open Dental software is an asset, experience with dental software is required
• Clinical background is considered an asset

Application Information:

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case‑by‑case basis.