Dental Office Admin: Scheduling, Billing & Patient Care

Dentalcorp Health Services; Calgary; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Entertainment deals

Employee and Family Assistance Program

Job summary

Tower Dental Clinic in Calgary, Alberta, part of the dentalcorp network, is seeking a dedicated Dental Receptionist to welcome patients, manage schedules, and coordinate daily front-desk operations.

The role emphasizes accurate records, billing, insurance claims, and professional patient communication. Talent with dental software experience and at least one year in dental administration will thrive in our supportive, family-oriented clinic.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Customer service

Scheduling

Patient interaction

Communication

Tools

Dental software

Job description

Tower Dental Clinic in Calgary, Alberta, part of the dentalcorp network, is seeking a dedicated Dental Receptionist to welcome patients, manage schedules, and coordinate daily front-desk operations.

The role emphasizes accurate records, billing, insurance claims, and professional patient communication. Talent with dental software experience and at least one year in dental administration will thrive in our supportive, family-oriented clinic.