Dental Administrator - Tower Dental

Dentalcorp Health Services; Calgary; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Entertainment deals

Employee and Family Assistance Program

Job summary

Tower Dental Clinic in Calgary, Alberta, part of the dentalcorp network, is seeking a dedicated Dental Receptionist to welcome patients, manage schedules, and coordinate daily front-desk operations.

The role emphasizes accurate records, billing, insurance claims, and professional patient communication. Talent with dental software experience and at least one year in dental administration will thrive in our supportive, family-oriented clinic.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Customer service

Scheduling

Patient interaction

Communication

Tools

Dental software

Job description

Get to Know Us:

Tower Dental Clinic takes pride in successfully servicing the Calgary area for over 30 years. We have long standing staff committed to providing our patients with the best service in dental care.

We are a family oriented general practice offering general, cosmetic and preventive dentistry including extractions, implants, full mouth restoration, orthodontics, veneers, teeth whitening, and non-surgical gum therapy.

We pride ourselves on providing quality dental care and 4.7 stars on google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology. Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry's leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

Located in Marlborough Mall, you will have easy access to great shopping, restaurants, and the C-Train line right across the street.

Schedule:

Full-time

What Sets Us Apart:

• Grow Without Limits: We'll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset