Dental Front Desk & Scheduling Specialist

Dental Corporation of America (DCA); Aurora; On-site; CAD 29,000 - 34,000; Full time

Job summary

Crescent Oral Surgery in Canada is seeking a dedicated Call Center Administrator to provide exceptional patient intake and scheduling support. The role focuses on welcoming patients, optimizing appointment flow, and maintaining accurate records across locations in Toronto, Aurora, and Richmond Hill.

The ideal candidate will have dental administration experience, strong customer service skills, and familiarity with dental software.

Qualifications

• Minimum 1 year of dental administration experience.
• Excellent customer service; 2+ years in customer service or reception preferred.
• Experience with dental software is an asset.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to maximize utilization with minimal gaps.
• Manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including scheduling, confirmations, changes, and cancellations.
• Process referral letters and organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and encourage patients to keep appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries.

Skills

Customer service

Dental administration

Call handling

Tools

Dental software

Job description

Crescent Oral Surgery in Canada is seeking a dedicated Call Center Administrator to provide exceptional patient intake and scheduling support. The role focuses on welcoming patients, optimizing appointment flow, and maintaining accurate records across locations in Toronto, Aurora, and Richmond Hill.

The ideal candidate will have dental administration experience, strong customer service skills, and familiarity with dental software.