Dental Front Desk & Patient Experience Coordinator

123Dentist; Hamilton; On-site; CAD 40,000 - 55,000; Full time

Job summary

123Dentist is seeking a Dental Receptionist in Canada to manage patient scheduling, maintain accurate records, and coordinate billing with insurers. You will be the primary contact for patients and support staff to ensure a smooth, welcoming clinic flow.

Ideal candidates have a high school diploma (post-secondary in admin or healthcare preferred) and at least 2 years in a dental office, with strong organizational and communication skills and knowledge of privacy laws and dental billing

Qualifications

• High school diploma or equivalent; post-secondary education preferred.
• 2 years experience as a Dental Receptionist is needed.
• Proven experience in an administrative dental setting.
• Strong understanding of Canadian healthcare privacy laws and dental billing procedures.
• Excellent organizational, communication, and interpersonal skills.

Responsibilities

• Manage patient appointment scheduling and follow-up communications to optimize daily clinic flow.
• Maintain and update patient records accurately in compliance with privacy and healthcare regulations.
• Coordinate billing processes, including insurance claims submission and payment tracking.
• Serve as the primary point of contact for patients, addressing inquiries and resolving administrative issues.
• Support dental staff by preparing treatment documentation and managing inventory of office supplies.
• Ensure compliance with provincial healthcare standards
• Facilitate communication between dental professionals, patients, and external service providers.

Skills

Customer service

Scheduling

Record keeping

Insurance billing

Education

High school diploma

Post-secondary admin/healthcare

Tools

Dental software

Electronic health records

Job description

123Dentist is seeking a Dental Receptionist in Canada to manage patient scheduling, maintain accurate records, and coordinate billing with insurers. You will be the primary contact for patients and support staff to ensure a smooth, welcoming clinic flow.

Ideal candidates have a high school diploma (post-secondary in admin or healthcare preferred) and at least 2 years in a dental office, with strong organizational and communication skills and knowledge of privacy laws and dental billing