Dental Patient Care Coordinator

New-Hamburg-Dental-Group; New Hamburg; On-site; CAD 34,000 - 49,000; Full time

Job summary

New Hamburg Dental Group in Ontario seeks a compassionate Dental Patient Care Coordinator to welcome patients, manage front desk operations, and support the administrative workflow of a family-friendly practice.

As the first point of contact, you will handle calls, scheduling, insurance processing, and collaboration with clinicians to ensure a smooth patient experience while maintaining accuracy and a positive, team-oriented atmosphere.

Qualifications

• Minimum 1 year of dental or medical administration experience.
• Excellent verbal, written, and interpersonal communication skills.
• Familiarity with dental terminology and office procedures.

Responsibilities

• Greet patients and assist with check-in and front desk tasks.
• Manage inbound/outbound calls, schedule appointments, and respond to inquiries.
• Process patient information, insurance details, and claims.
• Coordinate with clinical team to ensure smooth patient flow.
• Assist with treatment plan coordination and financial discussions.
• Complete administrative duties including filing, data entry, and correspondence.
• Maintain a clean, organized reception area.
• Monitor and order office supplies.

Skills

Communication skills

Attention to detail

Dental terminology

Tools

Tracker

Job description

New Hamburg Dental Group, New Hamburg, Ontario

Thank you for your interest in joining True North DPO.

We’re always excited to connect with passionate, patient-centered professionals who want to make a meaningful impact. If this opportunity aligns with your experience and goals, we encourage you to apply. Our Talent Team will review your application, and if there’s a strong match, we’ll be in touch to discuss next steps.

Dental Patient Care Coordinator

Job Overview

New Hamburg Dental Group is a family-friendly, patient-centered, moderndental practice dedicated to providing exceptional care in a welcoming and supportive environment.

We are seeking a compassionate, organized, and service-oriented Dental Patient Care Coordinator to join our team. This is an exciting opportunity to become part of a friendly, supportive, and growing dental office.

As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative operations of the practice. The ideal candidate has excellent communication skills, strong attention to detail, and familiarity with dental terminology and office procedures.

Key Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures.
• Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
• Process patient information, insurance details, and claims according to office policies.
• Coordinate with the clinical team to ensure smooth and efficient patient flow.
• Support treatment plan coordination and financial discussions, when required.
• Complete administrative duties including filing, data entry, email correspondence, and document preparation.
• Maintain a clean, organized, and professional front desk and reception area.
• Assist with monitoring and ordering office supplies.

Qualifications

• Minimum 1 year of dental or medical administration experience (dental preferred).
• Strong knowledge of dental terminology and office procedures.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with Tracker is an asset.
• Ability to multitask effectively while maintaining accuracy and attention to detail.
• Professional presentation, positive attitude, and patient-centered mindset.
• Ability to work collaboratively in a busy, team-oriented clinical environment.

Practice Snapshot

Operatories

• Total Operatories: 7
• Specialty Services Offered:
• Orthodontics
• CEREC / CBCT
• Implants
• Nitrous

Our office is warm, modern, and welcoming, with a calm, well-organized atmosphere designed to put patients at ease. Our team works collaboratively, communicates openly, and supports one another each day. We are committed to delivering high-quality care, continuous growth, and treating every patient with the same care and respect we would our own family.

Technology & Software

• Practice Management Software: Tracker

Neighborhood Highlights / Landmarks

Conveniently located near downtown, with easy access to local shops and restaurants. The area is also home to the town’s well-known Water Wheel, a beloved local landmark.

Compensation

• Pay Range: $30.00+ per hour
• Compensation is commensurate with experience and skills, with eligibility for performance based incentive opportunities.

Ready to Take the Next Step?

If you’re looking to join a team that is rooted in trust, guided by excellence, and committed to elevating patient care through innovation and digital dentistry, this is the place for you. We are a values-driven organization that empowers our teams, invests in growth, and embraces modern technology to deliver a truly exceptional patient experience.

If you want to make a meaningful impact every day, be supported by a collaborative culture, and grow your career within a forward-thinking dental network, we would love to meet you.

Thank you for considering a career with True North DPO.

If this role isn’t the perfect fit, we hope you’ll stay connected. We’re growing quickly, and new opportunities across our network continue to open. We encourage you to check back regularly and follow us for updates as our teams expand.