Dental Administrator (Concierge)

Passion Dental Group; Toronto; On-site; CAD 32,000 - 41,000; Full time

Job summary

Setai Dental in Downtown Toronto is seeking a friendly Dental Administrator (Concierge) to greet patients, manage reception duties, and help ensure a smooth clinic day.

You will schedule appointments, explain treatment costs and insurance options, process billing, and support the clinical team in a fast-paced, patient-focused environment. Prior dental or healthcare admin experience is a plus, IPAC exposure is an asset.

Qualifications

• Minimum one year of experience in administration, reception, or customer service.
• Dental or healthcare experience is an asset.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills with a patient-first mindset.
• Professional, friendly, and able to remain calm under pressure.
• Comfortable working in a collaborative, fast-paced environment.
• IPAC certification is considered an asset.

Responsibilities

• Welcome patients warmly in person, over the phone, and via email.
• Schedule, coordinate, and optimize appointments, including filling last-minute openings.
• Respond to patient inquiries and coordinate referrals with other healthcare providers.
• Present treatment plans and explain insurance coverage, estimated costs, and payment options.
• Process patient billing and insurance claims accurately.
• Follow up on outstanding accounts receivable.
• Maintain accurate patient records and ensure all information is current.
• Support the clinical team to ensure smooth day-to-day clinic operations.

Skills

Administration

Customer service

Reception

Job description

Job Description

Posted Tuesday, August 11, 2026 at 6:00 AM

We’re Hiring: Dental Administrator (Concierge) – Setai Dental | Downtown Toronto, ON

Setai Dental is growing, and we’re looking for a friendly, organized, and service-driven Dental Administrator (Concierge) to join our team in Downton Toronto.

If you enjoy building relationships, thrive in a fast-paced environment, and take pride in creating exceptional patient experiences, we’d love to meet you.

About the Role

At Setai Dental, we believe every patient interaction matters.

As our Dental Administrator (Concierge), you’ll be the first friendly face patients see and the voice they hear when they contact our clinic. You’ll play a key role in creating a welcoming, seamless experience while helping keep our clinic operating efficiently.

This is an excellent opportunity for someone who enjoys delivering outstanding customer service and wants to be part of a collaborative, patient-focused team.

What You’ll Be Doing

• Welcome patients warmly in person, over the phone, and via email


• Schedule, coordinate, and optimize appointments, including filling last-minute openings


• Respond to patient inquiries and coordinate referrals with other healthcare providers


• Present treatment plans and explain insurance coverage, estimated costs, and payment options


• Process patient billing and insurance claims accurately


• Follow up on outstanding accounts receivable


• Maintain accurate patient records and ensure all information is current


• Support the clinical team to ensure smooth day-to-day clinic operations

What We’re Looking For

• Minimum one year of experience in administration, reception, or customer service


• Previous dental or healthcare experience is considered a strong asset


• Exceptional organizational and multitasking abilities


• Strong communication and interpersonal skills with a patient-first mindset


• Professional, friendly, and able to remain calm under pressure


• Comfortable working in a collaborative, fast-paced environment


• IPAC certification is considered an asset

Why Join Setai Dental?

• Join a modern, patient-focused dental practice committed to exceptional care


• Work alongside a supportive, collaborative, and engaged team


• Opportunities for professional growth within Passion Dental Group’s expanding network of clinics


• Competitive hourly compensation based on experience


• Evening and occasional weekend shifts may be required


• Hourly Rate: $23.00–$30.00 per hour

About Us

Setai Dental is part of the Anytime Dental and is proud to be part of Passion Dental Group, a growing network of dental practices across Ontario committed to clinical excellence and outstanding patient experiences.

Our team believes dentistry is about more than treating teeth—it's about building lasting relationships, creating comfortable experiences, and helping every patient feel confident in their smile.