Dental Administrator (Concierge)

Passion Dental Group; Canada; On-site; CAD 40,000 - 60,000; Full time

Job summary

Charisma Dental in Vaughan, ON is seeking a Dental Administrator (Concierge) who will be the welcoming face of the clinic and keep operations running smoothly.

The role requires excellent organization, clear communication, and the ability to handle scheduling, billing, and patient enquiries with empathy. Experience in dental settings and familiarity with dental software are assets.

Qualifications

• Minimum 1 year of experience in administration, reception, or customer service.
• Experience in a dental/healthcare setting is an asset.
• Experience with dental software such as ClearDent, Dentrix, or AbelDent is an asset.
• IPAC certification is considered a bonus, but not required.

Responsibilities

• Be the first point of contact for patients in person, over the phone, and via email.
• Create a welcoming and professional experience for every patient interaction.
• Coordinate and optimize the daily schedule, including managing last-minute changes.
• Support patient communication, referrals, and coordination with external offices.
• Explain treatment plans, insurance coverage, and payment options clearly and confidently.
• Process patient and insurance billing while maintaining accurate records.
• Follow up on outstanding accounts receivable as needed.
• Maintain and update patient records within the clinic management system.
• Support the clinical team to ensure efficient and seamless daily operations.

Skills

Communication

Teamwork

Organization

Multitasking

Patient-first

Independence

Adaptability

Tools

ClearDent

Dentrix

AbelDent

Job description

Charisma Dental, 9000 Jane Street, Concord, Ontario, Canada

Job Description

Posted Wednesday, August 5, 2026 at 6:00 AM

We’re Hiring: Dental Administrator (Concierge) – Charisma Dental – Vaughan, ON

At Charisma Dental, we believe every patient experience should feel welcoming, seamless, and personalized from the very first interaction. As a modern, patient-focused clinic in Vaughan, we’re committed to delivering exceptional care in an environment that feels warm, professional, and approachable.

We’re looking for a Dental Administrator (Concierge) who thrives on creating outstanding patient experiences and keeping clinic operations running smoothly. This is more than a front desk role—you’ll be the face of the clinic and an essential part of how patients feel cared for and supported throughout their visit.

If you enjoy connecting with people, staying organized in a fast-paced environment, and being part of a collaborative team, we’d love to meet you.

What You’ll Be Doing

Your day will be dynamic, but your impact will be consistent:

• Be the first point of contact for patients in person, over the phone, and via email
• Create a welcoming and professional experience for every patient interaction
• Coordinate and optimize the daily schedule, including managing last-minute changes
• Support patient communication, referrals, and coordination with external offices
• Explain treatment plans, insurance coverage, and payment options clearly and confidently
• Process patient and insurance billing while maintaining accurate records
• Follow up on outstanding accounts receivable as needed
• Maintain and update patient records within the clinic management system
• Support the clinical team to ensure efficient and seamless daily operations

Who You Are

You’re someone who is organized, adaptable, and passionate about creating a great patient experience.

Qualifications & Experience

• Minimum 1 year of experience in administration, reception, or customer service
• Experience in a dental or healthcare setting is considered a strong asset
• Experience with dental software such as ClearDent, Dentrix, or AbelDent is an asset
• IPAC certification is considered a bonus, but not required

You’re Also Someone Who:

• Communicates clearly, confidently, and professionally
• Thrives in a fast-paced, team-oriented environment
• Is highly organized with strong multitasking abilities
• Brings a calm, friendly, and patient-first approach to every interaction
• Works well independently while contributing positively to the team
• Is flexible and adaptable to changing schedules and clinic needs

What Makes Charisma Dental Different?

• A modern, patient-focused clinic designed around comfort and convenience
• A supportive, collaborative environment with strong clinical and operational leadership
• A positive culture that values professionalism, teamwork, and growth
• Access to a growing network of clinics and opportunities within Passion Dental Group

What the Role Looks Like

• Candidates must be flexible, as schedules and clinic hours may evolve based on operational needs
• Evening and weekend availability required
• Located in Vaughan, ON

A Bit More About Us

Charisma Dental is proud to be part of Passion Dental Group—a fast-growing network of dental clinics across Ontario focused on creating exceptional patient experiences and supportive environments for dental professionals.

At Passion Dental Group, we believe great dentistry is about more than clinical care—it’s about creating experiences that make patients feel comfortable, supported, and valued. That same philosophy extends to our teams.

We invest in modern technology, operational excellence, and positive clinic cultures that allow our people to grow and succeed. As we continue to expand across Ontario, we’re building teams of passionate professionals who genuinely care about making a difference.

If you’re looking for an opportunity to grow with a modern, people-first dental organization, we’d love to hear from you.

Charisma Dental, 9000 Jane Street, Concord, Ontario, Canada