Dental Administrator

Smiles Dental Group; St. Albert; On-site; CAD 36,000 - 43,000; Full time

Benefits offered by this job

Monthly performance bonus

Extended health and dental benefits

Paid continuing education

Paid vacation

Wellness reimbursement

Structured onboarding

Annual reviews

Modern administrative systems

Job summary

Smiles Dental Group is seeking an experienced Dental Administrator to join our South Edmonton team. This full-time role offers $26–$31/hour, a monthly bonus, extended health and dental benefits after three months, and paid CE/support for career growth.

We value administrators who can own the patient experience, protect the schedule and communicate clearly about treatment estimates and balances. Career paths include senior administration and practice management.

Qualifications

• Two years of dental administration experience or equivalent capability.
• Experience with dental scheduling and recall.
• Experience verifying insurance, predeterminations and claims.
• Ability to discuss patient balances and collect payments.

Responsibilities

• Own patient experience and administrative performance of the practice.
• Protect the schedule by building and maintaining productive dentist/hygiene schedules.
• Create an excellent patient experience from first call to checkout.
• Navigate insurance & financial conversations clearly and accurately.
• Support treatment follow-through and timely scheduling of next steps.
• Help the practice run better by contributing ideas and owning responsibilities.

Skills

Dental administration

Scheduling

Insurance knowledge

Patient communication

Treatment estimates

Accounts receivable

Confidentiality

Tools

Dentrix

Job description

$26–$31/hour + Monthly Performance Bonus | Benefits | Paid CE | Career Advancement

Full-Time | Permanent

You’ve Learned How to Run a Dental Front End. Now Build What’s Next.

Some dental administrators do much more than answer phones and book appointments.

They know how to protect a productive schedule.

They understand insurance well enough to explain it without making promises the carrier may not keep.

They can discuss treatment and finances confidently.

They know when a patient needs extra attention.

They spot problems before they reach the dentist or manager.

And when the day changes — because dental days always change — they’re often the person who gets things back under control.

That’s the administrator we’re looking for.

Smiles Dental Group is looking for an experienced Dental Administrator to join our South Edmonton team.

We’re a locally owned Alberta dental group with eight locations serving more than 60,000 patients.

This opportunity is for someone who has already developed strong dental-administration skills and is ready for more ownership, continued development and a real path to greater responsibility.

• $26–$31/hour , based on directly relevant dental experience and demonstrated capabilities
• Monthly performance bonus opportunity
• Extended health and dental benefits after three months
• Wellness reimbursement
• Paid continuing education and professional development
• Paid vacation
• Structured onboarding
• Annual performance and development reviews
• Regular compensation reviews
• Modern dental technology and administrative systems
• Direct access to local leadership
• Defined opportunities to progress into senior administration, treatment coordination, accounts receivable, practice management and support-office roles

We’ll discuss the complete schedule, compensation, bonus criteria and benefits openly during the recruitment process.

Build Your Career in Dental Administration

You should not have to leave a good organization to keep advancing your career.

Because Smiles operates eight dental practices, we can create development opportunities that are difficult to offer within a single clinic.

Depending on your strengths, interests and performance, your career at Smiles may develop toward:

• Treatment Coordination
• Financial / Accounts Receivable Coordination
• Administrative Training and Mentoring
• Practice Management
• Multi-location or Support-Office Opportunities

Not everyone wants to become a manager.

That’s completely fine.

Excellent administrators should also be able to deepen their expertise, take on greater responsibility and be recognized for becoming exceptionally good at what they do.

If you are ambitious, however, we want to know where you’d like your career to go.

Tell us what you want to be doing three years from now.

What You’ll Own

This isn’t a position where success means simply completing a checklist.

You’ll help own the patient experience and administrative performance of the practice.

That includes:

Protecting the Schedule

You’ll help build and maintain productive dentist and hygiene schedules.

You’ll anticipate openings, respond quickly to cancellations, use short-notice opportunities effectively and help prevent avoidable gaps.

A full schedule isn’t created by accident.

Great administrators understand that.

Creating an Excellent Patient Experience

From the first phone call to checkout, patients should feel that they’re dealing with someone competent, organized and genuinely interested in helping them.

You’ll:

• Welcome and communicate with patients professionally
• Help patients understand what happens next
• Follow up when appropriate
• Help anxious or frustrated patients feel heard
• Protect confidentiality and patient trust

Navigating Insurance & Financial Conversations

Insurance can be confusing.

You’ll help patients understand estimates, predeterminations, insurance limitations and balances accurately — without overpromising what an insurance company will pay.

You’ll also:

• Verify insurance information
• Submit and follow up on claims and predeterminations
• Collect and post payments accurately
• Communicate financial expectations respectfully and confidently

We want administrators who can talk about money professionally without becoming uncomfortable or making patients feel pressured.

Supporting Treatment Follow-Through

Good administration plays an important role in whether patients actually complete the care they’ve chosen.

You’ll help make sure treatment doesn’t disappear because nobody followed up.

That means communicating next steps clearly, helping patients schedule appropriately and following established processes for outstanding treatment.

Helping the Practice Run Better

If you see something that doesn’t make sense, we want you to say something.

You’ll participate in team huddles, communicate with clinical team members and help identify practical ways to improve:

• Scheduling
• Treatment follow-up
• Insurance processes
• Collections

Experience should give you a voice, not just a longer task list.

Who Thrives at Smiles

This opportunity is likely a strong fit if you’re an administrator who:

• Thinks ahead rather than simply reacting to today’s problems
• Knows how to recover cancellations and schedule gaps
• Understands dental insurance and predeterminations
• Can confidently discuss treatment estimates and patient balances
• Communicates professionally when patients are upset
• Pays attention to details without losing sight of the bigger picture
• Follows through without needing repeated reminders
• Takes ownership when something goes wrong
• Is comfortable being held accountable for results
• Wants feedback and continues improving
• Helps teammates while remaining accountable for their own responsibilities
• Wants their experience and ideas to matter
• Is interested in building a long-term career

We’re looking for someone who doesn’t just ask:

“What do you need me to do?”

We’re looking for someone who also thinks:

“What needs to happen next?”

What Success Looks Like

During your first 90 days, we want you to become confident in our systems, team and workflows.

Over time, successful Smiles administrators:

• Maintain accurate and productive schedules
• Respond effectively to cancellations and openings
• Keep recall and patient follow-up moving
• Communicate insurance information accurately
• Maintain accurate patient information and documentation
• Help patients follow through with appropriate treatment
• Collect payments professionally
• Communicate problems before they become larger problems
• Build trust with patients and teammates
• Contribute ideas that improve the practice
• Take increasing ownership of their responsibilities

Performance matters.

But so do judgment, reliability, communication and how you treat people.

What You Bring

Required

• At least two years of dental administration experience , or equivalent demonstrated capability
• Experience with dental scheduling and recall
• Experience with insurance verification, predeterminations and claims
• Experience discussing patient balances and collecting payments
• Strong understanding of dental terminology and common dental procedures
• Strong written and verbal communication
• Excellent attention to detail
• Sound judgment and discretion with confidential patient information
• Ability to manage competing priorities without losing follow-through
• Dentrix experience

Particularly Valuable

We’d especially like to meet you if you have experience with:

• Treatment coordination
• Presenting or discussing larger treatment plans
• Accounts receivable
• Complex insurance situations
• High-volume or multi-provider practices
• Schedule optimization
• Training or mentoring other administrators
• Dental leadership responsibilities

About Smiles Dental Group

Smiles Dental Group is a locally owned and growing Alberta dental organization with eight clinics serving Edmonton and surrounding communities.

Our size gives our administrators something that can be difficult to find in a single-location dental office:

somewhere to go next.

We have the resources and opportunities of a multi-location organization while maintaining local leadership and direct access to the people making decisions.

Strong performance gets noticed.

Good ideas are expected.

And when someone demonstrates that they’re capable of more responsibility, we want to have somewhere for them to grow.

The Person We’re Hoping to Meet

You may already have a dental administration job.

We’re interested in talking with you if you’re starting to wonder whether you’ve reached the ceiling where you are.

Maybe you want to learn treatment coordination.

Maybe you’re excellent at scheduling and want greater responsibility.

Maybe you want to understand the financial side of dentistry.

Maybe you eventually want to manage a practice.

Or maybe you simply want to work somewhere that recognizes the difference between an average administrator and an exceptional one.

If that sounds familiar, we’d have a conversation.