Dental Administrator

Canadian Dental Services Corporation; Medicine Hat; On-site; CAD 36,000 - 48,000; Full time

Job summary

Canadian Dental Services Corporation in Medicine Hat, AB, is seeking a Dental Administrator to oversee daily front-office operations in a busy dental practice. You will manage patient scheduling, check-in/check-out, and maintain accurate records, contributing to an efficient, patient-centered experience.

You will coordinate treatment plans and billing, process insurance claims, and ensure timely payments, while supporting dentists and clinical staff with organized workflows, supplies, and

Qualifications

• Strong customer service orientation and ability to communicate clearly with patients.
• Prior experience in a dental or healthcare office setting with scheduling, billing, and insurance workflows.
• Excellent organizational, time-management and multitasking skills.
• Interpersonal and professional communication with diverse patients and team members.
• High school diploma required; post-secondary education in office/healthcare administration is a plus.

Responsibilities

• Manage patient scheduling, check-in and check-out processes.
• Maintain accurate patient records and documentation.
• Coordinate treatment plans and billing, process insurance claims, and handle payments.
• Communicate clearly with patients about financial matters.
• Support the clinical team by organizing workflow and maintaining office supplies and equipment.
• Ensure compliance with clinic policies and regulatory requirements.
• Foster a welcoming, professional patient experience.

Skills

Customer service

Appointment scheduling

Billing

Insurance workflows

Office administration

Time management

Multitasking

Interpersonal skills

Education

High school diploma

Job description

Company Description

Canadian Dental Services Corporation (CDS) partners with dentists across Canada to elevate clinical excellence, enhance patient experiences, and strengthen practice performance. The organization provides best-in-class operational and strategic support to dental practices and their in-office teams, enabling high-quality patient care and consistent, reliable service. With 10 years of focused experience, CDS offers a practical, proven understanding of how successful dental offices operate. Its commitment to excellence has been recognized with multiple Business Excellence Awards for 2025 and 2026, reflecting strong, long-term partnerships with dentists nationwide.

Role Description

The Dental Administrator is a full-time, on-site role based in Medicine Hat, AB, responsible for overseeing daily front-office operations in a busy dental practice. This role manages patient scheduling, check-in and check-out processes, and maintains accurate patient records and documentation.

The Dental Administrator coordinates treatment plans and billing, processes insurance claims, and ensures timely payments and clear communication with patients about financial matters. The role supports dentists and clinical team members by organizing workflow, maintaining office supplies and equipment, and helping ensure compliance with clinic policies and regulatory requirements.

The Dental Administrator also contributes to a welcoming, professional environment by addressing patient inquiries, resolving issues, and promoting a positive patient experience.

Qualifications

• Strong customer service orientation, with the ability to communicate clearly, manage patient expectations, and support a high-quality, patient-centered experience.
• Prior experience in a dental or healthcare office setting, with knowledge of appointment scheduling, billing, and insurance workflows.
• Excellent organizational, time-management, and multitasking skills, with attention to detail and accuracy.
• Strong interpersonal and communication skills, with a professional, respectful approach to working with diverse patients and team members.
• High school diploma required; post-secondary education in office administration, healthcare administration, or a related field is an asset.