Dental Administrative Assistant

Good Shepherd Centres; Hamilton; On-site; CAD 3,485,000 - 4,130,000; Full time

Benefits offered by this job

Caring team

Education & development

EFAP

Positive work environment

Make a difference

Extended Health Benefits

Job summary

Good Shepherd Centres is seeking a Dental Administrative Assistant to provide reception and administrative support at the Barrett Centre for Crisis Support’s dental clinic. You will coordinate provider schedules, manage new patient registrations and referrals, and maintain records in a PHIPA-compliant environment.

The role emphasizes client-centered, respectful service, with collaboration across healthcare teams and community partners.

Qualifications

• Experience with medical terminology.
• Knowledge of PHIPA and handling confidential health information.
• CPR/First Aid certification.
• Excellent verbal and written communication and interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Assess patient appointment requests and coordinate access to dental care.
• Coordinate schedules for dental providers and manage appointments.
• Maintain patient records and registrations with PHIPA-compliant processes.
• Facilitate referrals and communicate with pharmacies, physicians, and partners.
• Support provider billing and other administrative duties as needed.
• Maintain databases, program records, and reporting data for audits and funders.
• Assist with tours and orientation for visitors as required.
• Work collaboratively in a fast-paced team environment.

Skills

Medical terminology

PHIPA knowledge

CPR/First Aid

Communication skills

Organizational skills

Education

Dental Office Administration program or diploma; Medical Secretary Diploma

Job description

Hours: Full Time, Monday-Friday - 9 a.m.-5 p.m.

Rate of Pay: $25.30-29.98 (Starting salary will be determined by factors such as relevant experience, qualifications, internal equity, and market conditions.)

Reason for Posting: This posting is for a new vacancy.

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca.

This opportunity is with our Good Shepherd – Barrett Centre- Health and Wellness Centres, supporting access to healthcare services for individuals experiencing barriers to care.

How You Will Make an Impact

Reporting to the Director, Barrett Centre for Crisis Support, the Dental Administrative Assistant provides administrative and reception support to the dental clinic and facilitates timely access to dental healthcare services.

The successful candidate will coordinate schedules for dental healthcare providers, manage patient appointments and referrals, maintain records and statistical information, and support communication between healthcare providers, patients, Good Shepherd programs, and community partners.

Working in accordance with Good Shepherd's Mission, Vision, and Values, the Dental Administrative Assistant will provide respectful, client-centred, culturally responsive service while supporting a Harm Reduction, anti-racist, and anti-oppressive approach.

• Assess patient appointment requests, facilitate access to dental care, and coordinate healthcare provider schedules.
• Provide telephone reception and respond to patient and clinic inquiries in a timely and respectful manner.
• Manage new patient registrations, referrals, specialist referrals, and patient records.
• Maintain electronic and hard-copy patient information in accordance with organizational requirements and PHIPA guidelines.
• Support communication between healthcare providers, pharmacies, physicians, hospitals, diagnostic facilities, Good Shepherd programs, and community partners.
• Assist healthcare providers with patient communications by telephone, email, and fax.
• Assist with provider billing and other administrative requirements as needed.
• Maintain databases, program records, reports, statistics, and information required for program evaluation, audits, and funder reporting.
• Support program communication processes and assist with monitoring program effectiveness.
• Assist with tours and orientation for visitors as required.
• Participate in a fast-paced, collaborative team environment and perform other duties as assigned.

What You'll Bring to Our Team

• Commitment to Good Shepherd's Values of Responsibility, Availability, Adaptability, Hospitality, Quality, and Dignity.
• Completion of a Dental Office Administration program or diploma, Medical Secretary Diploma, or equivalent relevant education.
• Experience with medical terminology.
• Experience interacting with healthcare professionals and knowledge of the local healthcare system.
• Experience with patient registration, documentation, referrals, and scheduling in a medical or healthcare environment.
• Experience supporting individuals who experience barriers to accessing healthcare.
• Strong database entry, record management, and statistical data collection skills.
• Knowledge of PHIPA and the handling of confidential personal health information.
• Current CPR/First Aid certification and WHMIS training.
• Excellent verbal and written communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced and changing environment.
• Strong organizational skills, flexibility, creativity, and attention to detail.
• A respectful, compassionate, and client-centred approach.

What We Offer

• Be part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs and access to our EMPLOYEE & FAMILY ASSISTANCE PROGRAM (EFAP)
• A POSITIVE AND ENCOURAGING work environment
• An opportunity to make a difference and provide HOPE
• Extended Health Benefits

Join our team and help reduce barriers to dental healthcare while supporting the dignity, health, and well-being of the people we serve.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.