Dental Administration Pro | Scheduling, Billing & Growth

Riverbend Family Dental Care; Edmonton; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee Assistance Program

Job summary

Riverbend Family Dental Care in Edmonton is seeking a Dental Administrative Assistant to welcome patients, manage scheduling, recalls, billing and insurance inquiries. You will coordinate referrals, maintain charts, and support providers with communications and record-keeping.

The role requires at least 1 year of dental administration experience and proficiency with dental software. Clinical background is a plus, and the position is on-site at our practice in Edmonton.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries.

Skills

Dental administration

Dental software

Tools

Dental software programs

Job description

Riverbend Family Dental Care in Edmonton is seeking a Dental Administrative Assistant to welcome patients, manage scheduling, recalls, billing and insurance inquiries. You will coordinate referrals, maintain charts, and support providers with communications and record-keeping.

The role requires at least 1 year of dental administration experience and proficiency with dental software. Clinical background is a plus, and the position is on-site at our practice in Edmonton.