Dental Admin Specialist - Scheduling & Patient Care

hellodent; Ottawa; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Entertainment deals

Employee and Family Assistance Program

Job summary

Ottawa West Dental is seeking a Dental Administrator to join our compassionate, patient-centered team in Ottawa, ON. The successful candidate will welcome patients, manage schedules, maintain records, handle calls, and process billing and insurance claims with professionalism.

We offer a supportive environment, opportunities for growth, and a competitive hourly wage. If you value teamwork and delivering exceptional patient experiences, we'd love to hear from you.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Customer service

Reception duties

Tools

Dental software

Job description

Ottawa West Dental is seeking a Dental Administrator to join our compassionate, patient-centered team in Ottawa, ON. The successful candidate will welcome patients, manage schedules, maintain records, handle calls, and process billing and insurance claims with professionalism.

We offer a supportive environment, opportunities for growth, and a competitive hourly wage. If you value teamwork and delivering exceptional patient experiences, we'd love to hear from you.