Dental Admin / CDA

Dr. Dalia Henein; Brampton; On-site; CAD 32,000 - 48,000; Full time

Job summary

Dr. Dalia Henein in Brampton, Canada is seeking a friendly Front Desk Dental Receptionist to be the first point of contact for our patients. You will handle scheduling, check-ins, insurance verification, and billing to ensure a seamless patient experience.

The role requires excellent communication, multitasking ability, and a calm, empathetic demeanor to manage busy periods with grace at a busy dental practice in Brampton, Ontario.

Qualifications

• Experience as a receptionist; dental experience preferred.
• Proficiency with Open Dental is a plus.
• Excellent verbal and written communication.
• Strong organizational and time-management abilities.
• Calm, empathetic demeanor during busy periods.

Responsibilities

• Greet patients, manage check-in/check-out, and maintain waiting area flow.
• Manage office calendar, book appointments, and reminders.
• Verify insurance coverage, process claims, and collect co-pays.
• Maintain digital patient records and handle calls/emails.
• Keep front desk organized and collaborate with staff.

Skills

Communication

Organization

Time management

Written communication

Tools

Open Dental

Job description

We are seeking a friendly and professional Front Desk Dental Receptionist to be the first point of contact for our patients. You will handle everything from scheduling and check-ins to insurance verification and billing. The ideal candidate has excellent communication skills, a knack for multitasking, and a passion for providing a top-tier patient experience.

Responsibilities

• Patient Coordination: Greet patients warmly, manage check-in/check-out, and maintain a smooth flow in the waiting area.
• Scheduling: Manage the office calendar, book appointments, and handle follow-up calls or reminders.
• Insurance & Billing: Verify insurance coverage, process claims, and collect co-pays or outstanding balances.
• Administration: Maintain accurate digital patient records and handle incoming calls/emails with professionalism.
• Office Support: Keep the front desk organized and collaborate with clinical staff to ensure patient needs are met.

Requirements

• Experience: Proven experience as a receptionist (Dental experience preferred).
• Software: Proficiency with Open Dental is a plus.
• Skills: Exceptional verbal and written communication; strong organizational and time-management abilities.
• Mindset: A calm, empathetic demeanor and the ability to handle busy periods with grace.