Dental Admin Concierge: Patient Experience Champion

Passion Dental Group; Vaughan; On-site; CAD 45,000 - 69,000; Full time

Job summary

Charisma Dental in Vaughan, ON is hiring a Dental Administrator to be the face of the clinic, handling patient contact, scheduling, billing, and coordination with external offices. You will explain treatment plans and insurance options, ensuring a welcoming, organized patient experience.

The role is full-time, with 36–44 hours per week, and compensation ranging from $24–$30 per hour depending on experience. Evening and weekend availability may be required.

Qualifications

• Minimum 6 months of experience in dental clinic administration.
• Experience with dental software such as ClearDent, Dentrix, or AbelDent is an asset.

Responsibilities

• Be the first point of contact for patients in person, over the phone, and via email
• Create a welcoming and professional experience for every patient interaction
• Coordinate and optimize the daily schedule, including managing last-minute changes
• Support patient communication, referrals, and coordination with external offices
• Explain treatment plans, insurance coverage, and payment options clearly and confidently
• Process patient and insurance billing while maintaining accurate records
• Follow up on outstanding accounts receivable as needed
• Maintain and update patient records within the clinic management system
• Support the clinical team to ensure efficient and seamless daily operations

Skills

Dental administration

Customer service

Tools

ClearDent

Dentrix

AbelDent

Job description

Charisma Dental in Vaughan, ON is hiring a Dental Administrator to be the face of the clinic, handling patient contact, scheduling, billing, and coordination with external offices. You will explain treatment plans and insurance options, ensuring a welcoming, organized patient experience.

The role is full-time, with 36–44 hours per week, and compensation ranging from $24–$30 per hour depending on experience. Evening and weekend availability may be required.