Delivery Specialist - Lexus of London

OpenRoad Auto Group; London; On-site; CAD 35,000 - 50,000; Full time

Job summary

OpenRoad Auto Group is seeking a Delivery Specialist in London, Ontario, where you'll play a crucial role in welcoming guests, coordinating vehicle deliveries, and ensuring a top-notch guest experience. This position emphasizes excellent communication skills, a strong sense of organization, and detailed product knowledge, offering an exciting chance to join one of Canada's leading automotive retailers.

Benefits

Discounted Vehicle Purchasing Program

Boot Allowance

Employee Referral Program

Comprehensive extended health and dental plan

Recognition and Engagement Events

Qualifications

• Excellent communication skills and ability to articulate detailed information.
• Organized and capable of strong time management.
• Ability to work cooperatively at all levels of the organization.

Responsibilities

• Assist in greeting guests and providing excellent service.
• Coordinate vehicle deliveries and support the Sales Department.
• Inspect vehicles for delivery and ensure they meet quality standards.

Skills

Communication

Organization

Time Management

Interpersonal Skills

Product Knowledge

Learning Aptitude

Education

Valid Ontario Driver's License

Job description

We believe in doing good for our guests and for ourselves. Whether its launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in guest experience. As one of Canadas Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means Youll Enjoy :

• Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to : Discounted Vehicle Purchasing Program, Boot Allowance, Employee Referral Program
• Internal and external, training & development opportunities for skill-development and growth
• Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
• Comprehensive extended health and dental plan, tailored around Associate wellness
• Recognition and Engagement Events!

ROLE & RESPONSIBILITIES :

• Assist in greeting and welcoming guests and provide excellent guest service.
• Provide support to the Sales Department during the vehicle delivery process.
• Coordinate all new and used vehicle deliveries between the Sales team, Finance & Insurance office and Detailing team.
• Promote product superiority including technology and features, and inform guests about vehicle specifications.
• Present, explain and demonstrate the vehicle features in detail with all guests.
• Coordinating sold vehicle preparation, including accessories, chemical packages, and delivery clean ups.
• Inspect all vehicles for delivery to ensure cleanliness, free of any and all damage and on time delivery.
• Following up with guests after delivery on any outstanding questions regarding vehicle.
• Responding to guest inquires, both in person and via telephone.
• Provide vehicle information and explanation as needed after delivery.
• Exceed established guest service ratings and guidelines.
• Must follow company safety policies and practices, and immediately, report any and all accidents to General Manager.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :

• Be tech savvy and comfortable with automotive technology, with an aptitude for learning detailed product knowledge.
• Well organized and possess strong time management skills.
• Ability to work cooperatively with all levels of the organization.
• Excellent communication and interpersonal skills, and be able to articulate detailed information.
• Highly self-motivated and have the ability to learn quickly and be open to challenges.
• Ability to maintain a high level of product knowledge
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Previous automotive or sales experience preferred but not mandatory.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• A valid Ontario Drivers License with a good driving record.

Internal Candidates MUST apply by filling out theInternal Endorsement Formon the Intranet. Failure to complete the form will cause a delay in your application.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all those that have applied. Only those considered for the position will be contacted.

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Delivery Specialist • London, ON, Canada