Delivery Coordinator Birchwood Ford Winnipeg, MB

Birchwood Hyundai; Winnipeg; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

RSP matching

Employee referral bonus

Career development opportunities

Wellness program

Volunteer program

Company events

Job summary

Birchwood, Manitoba’s leading automotive retailer, seeks a Delivery Coordinator to ensure customers are 100% satisfied as they take delivery of their new vehicle. You will coordinate deliveries, explain vehicle features, and work with the sales team to optimize the customer experience.

The role emphasizes outstanding communication, organizational skills, and a customer-focused mindset to build lasting relationships and loyalty with Birchwood’s clientele.

Qualifications

• Customer-focused with strong service orientation.
• Experience in automotive retail is an asset.
• Ability to build collaborative relationships within the dealership.
• Clear, professional communication across in-person, phone, and email.
• Strong organizational skills and ability to prioritize and meet commitments.
• Proficiency in Microsoft Office applications.
• Valid driver’s license and reliable transportation.

Responsibilities

• Schedule and organize vehicle deliveries with customers.
• Explain features and functions of the vehicle during delivery.
• Collaborate with the sales team to coordinate logistics.
• Maintain high levels of customer satisfaction throughout the sales process.

Skills

Customer service

Team collaboration

Communication

Organization

MS Office

Excel

Valid driver’s license

Tools

MS Office

Excel

Job description

Reporting Relationship: This position reports directly to the Sales Manager.

Job Summary

The Delivery Coordinator plays an integral role in achieving the highest levels of customer satisfaction during the sales process. The role of the Delivery Coordinator is to ensure that when a customer leaves with their new purchase, they are 100% completely satisfied with the transaction and they become the last person to impact the customer experience. The ideal candidate has excellent communication, organizational and interpersonal skills and is truly customer-focused. The Delivery Coordinator works closely with the sales team and the customer to schedule and organizes the delivery where they will spend time with the customer explaining the features and functions of the vehicle.

Qualifications

• Focus on customer needs, and a passion for delivering exceptional customer service
• Automotive industry experience is considered an asset
• Demonstrated ability to nurture collaborative working relationships with team members within the dealership
• Exceptional communication skills (in person, on the phone, by email, written)
• Well organized – able to set priorities, develop a work schedule, monitor progress towards goals, and deliver on commitments
• Proficiency in working with Microsoft Office, Excel, and other applications
• Valid driver’s license, clean driving record, and own transportation to and from work are required

What Birchwood Can Offer You

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Wellness program
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]