Account Servicing Specialist - 60 Day Collections

Veros Credit; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Account Servicing Specialist to manage auto loan accounts that are 60 days delinquent. This role involves negotiating with borrowers, documenting collection activities, and ensuring compliance with regulations. The company fosters a welcoming environment and offers numerous benefits including medical and dental insurance, tuition reimbursement, and a strong community spirit. Join a team that values growth and provides opportunities for professional development while making vehicle ownership accessible for everyone.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Tuition reimbursement

Paid holidays

PTO

Transportation benefits

Referral bonus

Company events

Qualifications

• 5+ years of experience in collections, preferably in subprime lending.
• Ability to work independently and in a team in a fast-paced environment.

Responsibilities

• Negotiate payment arrangements with borrowers and propose alternative methods.
• Document account information and collection activities accurately.
• Ensure compliance with all company policies and the Fair Debt Collection Practices Act.

Skills

Bilingual in English and Spanish

Effective communication skills

Negotiation skills

Problem-solving skills

Knowledge of collections regulations

Education

High School Diploma or GED

Job description

Account Servicing Specialist - 60 Day Collections

Join to apply for the Account Servicing Specialist - 60 Day Collections role at Veros Credit.

Position Overview

The Account Servicing Specialist (60 Days) will be responsible for servicing auto loan accounts that are 60 days delinquent and documenting all collection activities using loan servicing software.

Responsibilities

• Follow and ensure compliance with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, suggest ways to meet obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising strategies to retain their vehicle while fulfilling loan obligations.
• Document account information and collection activities accurately and professionally.
• Locate customers through databases and references (Skip Trace).
• Perform other duties as assigned.

Minimum Requirements

• Bilingual in English and Spanish.
• 5+ years of experience in collections, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem-solving skills.
• Ability to interpret and apply federal, state, and local collections regulations.
• Professional, tactful, and sensitive interaction with customers.
• Ability to work independently and in a team in a fast-paced environment.
• Flexible schedule and overtime availability.
• High School Diploma or GED.

Compensation and Benefits

Base pay range: $20.00/hr - $27.00/hr + Bonus.

Benefits include medical, dental, vision insurance, life insurance, FSA, accident/hospital/indemnity insurance, STD/LTD, EAP, 401(k), ESOP, tuition reimbursement, paid holidays, PTO, transportation benefits, referral bonus, and more.

About Veros Credit

Veros Credit is dedicated to making vehicle ownership accessible for everyone. We value our employees, offering a welcoming environment with opportunities for growth, company events, free meals, and a strong community spirit.

Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other