Day Server

Wickaninnish Inn Ltd.; Tofino; On-site; CAD 21,000 - 30,000; Full time

Job summary

Wickaninnish Inn Ltd. is seeking a Day Server for The Pointe Restaurant in Tofino, BC. This role emphasizes superior guest service in a Relais & Châteaux property recognized for Forbes standards and AAA/4-5 Diamond ratings.

Ideal candidates will have experience in fine dining, strong knowledge of wines and spirits, and a professional, calm demeanor. The position requires punctuality and a commitment to exceptional hospitality, with shifts primarily in the morning.

Qualifications

• Must have excellent guest service and communication skills.
• Ability to work in a fine dining environment with attention to detail.
• Knowledge of wine, beer and spirits is advantageous.
• Willingness to learn, adapt, and multi-task in a high-end setting.

Responsibilities

• Provide efficient, personalized guest service meeting Relais & Châteaux and Forbes standards.
• Lead by example as a proactive Pointe Restaurant team member.
• Guide guests through food & beverage options and assist with selections.
• Describe menu items accurately and respond to ingredients and preparation questions.
• Communicate orders to the kitchen via Silverware POS.
• Maintain cleanliness and readiness of the restaurant and balance cash-outs.

Skills

Guest service

Communication

Teamwork

Punctuality

Cash handling

Wine & spirits knowledge

Multitasking

Professional demeanor

Learnability

Education

Serving It Right Certification

Tools

Silverware POS

Job description

Join our Restaurant Team as a Day Server, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

The successful candidate must be able to lead, and be a role model for all operating standards and systems. Energy, passion, strong communication skills, and the ability to multi-task are necessary for this position. A commitment to continuous improvement is key. This position predominantly works AM shifts.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As a Day Server you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Lead by example and be a pro-active member of The Pointe Restaurant Team.
• Skillfully guide guests through available food & beverage options, assisting with selections.
• Be knowledgeable about and accurately describe all menu items and respond to guest questions on ingredients and preparation.
• Effectively communicate orders to our Culinary Team through use of Silverware POS.
• Be an exemplary team member in managing side duties and keeping the restaurant guest ready at all times.
• Be accurate at balancing of cash-outs, and completion of all administrative duties relative to the position.
• Prepare and serve Barista style coffees.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Previous experience in a fine dining restaurant environment.
• Good knowledge of food, wine, beer and spirits.
• An appreciation for detail, and a passion for guest service.
• Professional and positive attitude in every aspect of the position.
• Consistent punctuality and dedication.
• A calm, polite and composed demeanor.
• A desire to contribute exciting and innovative ideas towards the ongoing improvement of The Pointe Restaurant and the Wickaninnish Inn as a whole.
• Valid Serving It Right Certification.
• Self-motivation in learning extensively about wines and spirits.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: $18.25 per hour